CPR Cell Phone Repair — Local services in Hudson

I got my PS5 in April. 2 weeks later, an incident happened where some moron tried to quickly pack the PS5 up after I said not to unbox it (we were staying in a hotel). Well when he packed it, he ended up dropping it and pushed the HDMI port in completely. It no longer had any display capabilities. It was a brick.

A week later I dropped it off at another company who said they could fix it. They then said they had to order a part; I waited two additional weeks. They called a week after that and said it could not be fixed. No explanation.

After this, I had called every electronic repair company in the state of MN, except Cell Phone Repair. Even had an Xfinity technician specialized in electronics look at it; he too said there was nothing that could be done. Many small shops, big-name shops, everything short of sending it in to Sony for repair (which, I discovered, was going to be a huge process, and a definite nightmare) all turned up unable to help.

Finally I found CPR online and their google ad suggested they can fix PlayStation 5s. I stopped into the Burnsville location, and was told by the rep there that he did not have the required parts or tools to fix it at his location, but the location in Hudson, WI could take it. He offered to drive the unit over for us, which would take a few days, or if I wanted to expedite the process, I could take it there myself. We opted for the latter.

When we got out to Hudson, the woman working the counter gave us our estimate, said it should be ready in about a week, accepted the PS5, and I went home to wait.

A week and a half later, I called about the console. I was told that the problem was worse than anticipated, but the technician hadn’t given up, he was waiting on a part to arrive.

Another week passed, so I called again. Was explained what the tech was planning on doing, was explained the problem (a cracked motherboard and two capacitors broken off, along with HDMI port having been pushed in), was basically told the tech had a custom solution in mind, wouldn’t give up, and I should hear back in about another week.

Finally, after 2 more weeks of waiting, just plain hopeful but expecting the worst, I received the call. Whoever had been working on it said it was fixed and ready to go! When we arrived to pick it up, though the wait was long because of the extra time, effort, and parts having to be ordered, I was skeptical, but again hopeful. I got home, fired up the PS5, and it worked like a dream. Oh, and I wasn’t charged a dime above the original estimate.

I have since logged well over a thousand hours on the machine since, and there has not been a single blip in its efficiency. 4K, 8k, any resolution, any graphical setting to push the display to its max, have all been output at the highest quality without a hint of there ever having been an issue.

If I could give CPR 10 stars out of 5, I would. Highly, highly recommend, especially because the PS5 is not something very many electronics experts have had the opportunity to work on or gain experience with.

It’s a novel, I know, but this place is worth every word. If you’ve got something you need repaired, this is THE place to bring it if you want successful, quality results.

• an update from 2 years later: the HDMI port has not had an issue, and the PS5 still works wonderfully after...

After 3 calls to confirm that they could simply replace my battery, "Don't worry. We're professionals. We do this all the time, but will have to special order your battery - not in stock- which is not-refundable," I drop phone off for battery replacement. Took about an hour more than they quoted when I dropped the phone off (working perfectly, just reduced battery life) and when I returned to pick it up, they sore if I was having problems with the phone charging it working properly. ""Nope. Just reduced battery life, like I told you. Dropped it off in perfect working condition, it was on and functioning when I handed it to you." Claimed there was a "known-issue" with my phone and/or battery and that it was damaged before I brought it in. Told me to go home with old battery in it, charge for 8 hours because they couldn't get it to boot up. Now totally bricked/broken/non-functional. Could've gotten $200 off price of a new one if I'd turned in this previously mint condition phone functioning. They did refund the $75 for price of special-order battery so at least they broke my phone for free. Asked what they'd do for me since they broke my phone. Asked for $100, to be reasonable. Manager said he'd get back to me after talking to owner in 2 days. No call back. I ended up reportedly calling back over next 3 weeks with assurances he'd call back. Got rude and said I had to quit calling. Finally threatened my attorney would call back, they offered $50. Never had such s**y customer service and poor quality work in my life. ...

I dropped off my DJ mavic mini 2 drone on 6/2/2021 for a broken arm repair. I paid $105 for "diagnostics". They said they would call me once the diagnostics were done but it may be a few weeks. I didn't hear back but I gave them the benefit of the doubt and called a couple months later. They said they had ordered a part that would be there by the end of the week, once they got it they would call me. They never did. I left a voicemail and they didn't respond. Fast forward to today 9/9/21 I called and asked them for an update. They said "we're still working through some things". I asked him what exactly that meant and what had been done or not done to the drone. They said "well we ran the diagnostics...". They followed up by saying "I know it's been awhile so you can come get your drone if you want to and you will get a refund". 🙄

So frustrating. I didn't want a refund. I wanted you to fix the drone and to just have some decent communication. Complete...