Marble Slab Creamery — Restaurant in Huntsville

Asked for the butter pecan ice cream mixed with chocolate chips, pecans and Carmel on a waffle cone. It was so melted that the worker gave it to me in a cup and said sorry but the slab had already been turned off. I told her I didn't want it in a cup I wanted it on the waffle cone and she made it again in the cup with waffle one on top and said that's the only way she could do it and offered me a refund. Customers behind me were rushing the other worker because they did want there ice cream like mine. I asked what I had to do next time so that my ice cream wasn't given to me that way and she...

I usually only leave good reviews but I don't want someone ending up with a wrong birthday cake for a child or adult. I ordered a cake on Tuesday to pick up on Friday. It wasn't ready by pickup time, which was fine. I ran an errand and came back. She handed me the cake and told me their chocolate icing looks white because it's homemade. I brought it the birthday recipient who hates whipped cream to find the icing was just whipped cream, not even vanilla icing and not chocolate at all. Their products are good, but they need to work on correct orders. Double...

Terrible customer service. I ordered a snickers cake that was supposed to have chocolate icing, fudge, snickers candy bars, peanuts, and caramel ice cream. I got vanilla ice cream only with whipped cream. They ran out of fudge, chocolate icing and thought that was an acceptable replacement. It was single tier, supposed to be double..no call, text or email to let me know. Offered a 15% off next purchase when I wasn't pleased. I didn't take the coupon. I gave the cake away and got another cake elsewhere. Manager never bothered to call me regarding this...