Dillard's — Local services in Independence

For the experience of 1, 06/17, that is due to the perfume section. As we entered the area we were greeted & asked what we were looking for. My mother asked a young man if they have the new release of the Versace brand. When he asked her again, her exact words, " Do you have the new Versace?". My understanding was that he did not know. When he turned to ask, an older woman came up to him (employee 1) and proceeded to say, " We don't have a brand called New Versace but we do have a brand called Versace." We were shocked-was it her assumption that as a POC, my mother and I cannot speak English? My mother shook her head & I said, " I believe we are asking for the latest release, not a brand name called 'New Versace'." Of course, there was a change in her demeanor afterward. She said "Well, I don't know about that, but you can have a look over here." We passed the YSL collection and were led to the Giorgio Armani selection from her counter. She said that this was very well-liked and most people bought this. She asked if my mom would like to smell a sample & my mom said no. She proceeded to urge my mother, & another employee (employee 2) came & said she loves this release. My mother said she doesn't prefer Giorgio Armani & I said neither does the person we are buying for. When she continued on, we reluctantly smelled a sample and my mother still said no. We could see the irritation in Employee 1's face & prepared to leave. Employee 2 then said, "How about YSL?". My mother said no- this woman persisted saying "Not even a small smell?". We shook our heads no & were set to leave. It wasn't until a third employee appeared, asked us what we are specifically looking for, that we received the help we needed. Yana was very helpful, and polite, and immediately led us to the Versace selection on a separate counter. She was lovely to work with, had the care & attentive service of 5/5. She noticed a complimentary travel bag had a mark before we did, & gave us a new one. As we were ringing up items at employee 1/2's counter, we were asked if we would like some samples. Employee 1, handed two over, & upon seeing that one was Giorgio Armani, and the other was a spice bomb brand my mother said, "No thank you we don't want this one." Employee 1 said," Well if you don't like that one you could just give it back". Her disdain was clear as she crossed her arms and walked away after taking the sample. Yana came up with two samples and said it was no problem and she could exchange them for one brand we liked and immediately set to do so. When she left, Employee 2 asked my mom if she didn't like the spice bomb one either to which she said no, it's not a scent she likes. She then proceeded to say, "Well we just added those samples to be nice, & you could just give that one back." We did. If 'nice' is the customer service of both of the older women, then I am not surprised that many people prefer elsewhere for their fragrance shopping. We said thank you but it's not what we prefer. Employee 2 seemed slightly annoyed & walked away to speak to Employee 1. Did I forget to mention that when we came back with Yana, Employee 2 took a peek into what we bought, and proceeded to speak to Employee 1 as they both looked over at us, all when Yana had left to receive a single sample from a brand we preferred? It was after seeing what was bought that Employee 2 also stated they were just trying to be nice about the samples. I would like to say my mother and I had a great, overall experience due to the excellent care from Yana, the lovely employee selling Shiseido products, and the employees in the cosmetic section. We were first stopped by an employee who asked what we were looking for and directed us accordingly. The employee across the Shiseido counter also assisted us. All three women were accommodating and immediately attentive. The employees in the shoe, tie, & watch section were excellent; both men and woman were also attentive to the details & specifics. Safe to say, it's obvious why the fragrance section is always empty, and we...

Their manager accused me of fake crying when I was having an emotional day and returning an item. He said, "I don't know if you are crying to get your way, if that what it is,"

Really? Can customer service reps especially managers ever say that? At a place like Dillard's?

If the manager is reading this, here is why I was crying: I was going through a lot, between my anxiety disorder and my PTSD, and personal issues, and was at my breaking point when I was told I couldn't return a $200 Michael Kors coat I never wore. Oh, and the sales rep had accused me of getting the coat I was returning dry cleaned before I got a chance to explain anything. "looks likes you got this dry cleaned--you wore it--you can't return it." Not even giving me a chance to tell her I never wore it, but then fabric it is made of attracts pet hair even if I keep it in the closet away my dog. Which I did, since I never wore it. You'll see why if you keep reading...

I came in to return it because of the fabric as I would never be able to wear it and the fact this Michale Kors coat only had two buttons and was missing one. For a Michael Kors coat, that was almost $200 ($192) they sold it with a button missing. You may be thinking "well why didn't you notice when you bought it?" I didn't buy it, it was from my grandmother. And I love her dearly but she doesn't have the best eyesight.

And the manager had the nerve to say that I should have noticed when purchasing the coat that it only had two buttons. Again, assumptions. Maybe Dillard's could have noticed that they were selling bad product.

I explained I never purchased the coat. My grandmother did. And being a senior citizen, she sadly doesn't notice every little detail like that. He didn't seem to care. What nerve. Then he was all upset I was returning the coat in January, instead of the purchase date 11/20/16. Again, I reminded him the coat was a gift and I didn't have possession of the coat on the day it was purchased. I am adding a star because he gave me store credit, and I was able to return the coat. One other sales rep walked by and was nice enough to give me a box of tissues as I was beginning to have an anxiety attack and crying. She should be promoted. I appreciate her. She is also the reason I added a star.

I feel like I was treated unfairly and judged by Dilliards. I don't recommend shopping here because of my experience, but I am glad they resolved the issue, to an extent.

UPDATE: within 24 hours, the Head manager called, very concerned, and upset that I had this ordeal. I am grateful. I appreciate his level of customer service. He said he would meet with the aforementioned...

Im rating them off their clothes and their people they have good clothes and nice staff and they have a good spot for boys dress clothes and im 5’3 and 17 and not a lot of places have that and they have a lot of good dress clothes stuff for me so that helps me out a lot so they deserve a 5 but yesterday i went homecoming shopping and there was a white girl in a black dress and a hispanic girl in i think a grey jacket thing and like a red white flower shirt or something and i smiled at both of them and they just looked away and i was going to try on a dress shirt because they didn’t have the size i normally wear and it was the folded up one in the plastic wrap so i went to the dressing room and they grabbed me and told me to not try that one on because they have to fold it and to grab one that’s already hanging up and i understand that but they didn’t have one hanging up in my color and it’s a big difference looking at yourself in the opposite color in a shirt that’s bigger than what you wear so i just didn’t say anything and kept my attitude the same and tried it on and while i was in the dressing room they were talking bad about me like 20 feet away from the dressing room and i didn’t do anything wrong and they were just whining and talking bad about me and i was nice to them before and im not one of those crazy people i work in fast food i have crazy people come in so i know how it is i just wanted to make sure you guys knew the two girls up around the boys and girls section on the top floor around 7 at night last night aren’t the nicest people and we’re talking bad about me where i could easily hear them when i didn’t do anything wrong and was nice to them and im taking that dress shirt back and wearing a different shirt to homecoming because the opposite color dress shirt looks a lot different in fit and it...