The Recology Store — Local services in Issaquah

Recology needs to get their stuff together. They randomly changed our garbage day without notification, email, text, snail mail. Contacted them twice via phone and the customer service rep stated they will have additional truck come and pick up the garbage. Only problem is the day came and still no truck. Called again and the representative said wait until 6 PM. Well it’s 723 am the third day and still no truck. Emailed their customer service directly twice and again no response. Their website was updated to say reroute but again no date was given. The whole entire neighborhood (over 400 cans) recycling and compost was not picked up. Ridiculous!

While this re route schedule change is not the only time I’ve had problems with this company I even asked for a new garbage can and it took 4 months! Their CEO may need to go out to the field and work the routes and speak to customers to randomly change a day without notification is...

This business is beyond horrid. Would be no problem if it was simply a business, but it isn't. It's a monopoly. I cannot chose my garbage service, I must use Recology. I need a replacement compost bin after mine was swallowed by the truck. My numerous calls to customer service only go to a third party answering service that can do nothing for me other than 'pass on my request'. I've not received a call back in over a year where I'm dealing with billing issues, missing garbage cans, you name it. They literally do not pick up and do not call back. Same goes for any email requests. I receive a receipt notice that my issue will be addressed within 24-48 hours. But, nothing. There is literally no way to get in touch with anyone at that business. Atrocious...

I get the coolest items from here. Sometimes I come for myself and end up with gifts for others! My favorites are the Liberty water bottles, multicolored glass straws in different sizes or the decomposition notebooks - which are printed with soy ink and made from recycled materials.... literally everything is made with high quality repurposed materials and most often locally sourced. Whether it be school supplies, toys, kitchen items including composting bins/liners, bulk home cleaning supplies, essential oils, hair/skin products, reusable bags and drinkware, they have everything you could possibly need! I love this store and...