Jared Jewelers — Local services in Jackson Township

I'm not even sure where to start. The worst experience(s).

My now Fiance, and I were recommended to Jared by a good friend of ours. We went to look at engagement rings on June at first we felt very well taken care of. We were interested in learning more about the credit card, as I was in the process of rebuilding my credit, especially so we could buy a house. I was honest with the two ladies we talked to and also offered my worries about applying for credit, as I didn't want to harm my credit. They had told us it was $0 interest for a year. How could I not say no to that. They told us they would save us the diamond we wanted if we could put $100 down that day. We ended up putting money down that week but they couldn't "find the diamond we loved that they said they would save for us....

We get our first bill, and I had a report on my credit that it dropped 50+ points. They had added something AFTER, that put the total balance they had told us OVER my credit limit. Then I noticed at $50+ dollar charge on my statement. Here is was INTEREST, which they had told us was interest free the first year..... Furious and betrayed, I went into the store. The GM was kind enough to fix the overage over my credit limit but said she could not fix the apr, even though it was her employees who told us the wrong info . I had even asked to return my ring, but i was over the time to do so apparently.

Our Second Visit, was this past weekend to look at Wedding Bands. We wanted to try to give them a second chance, since they tried to fix some of the problem the first time. Right when I walked in, one of the ladies who was dishonest with us the first time was there to help. I wanted to see how our experience would be with her this time. Right away, she acted like she remembered me by pointing out my rose gold ring ( its yellow gold, and remembered my last name ( which was wrong) everything she tried to connect with us about was wrong and just felt played out and not intimate for this special occasion in our lives. She didn't take the time to ask me questions, or show me rings.

The unbelievable part...she said that since my credit limit is almost maxed we would have to open an account in my fiance's name. WHAT! to assume that we wanted to pay credit is so insulting. I felt like she judged us, and assumed that would be what we would do. The fact, I had more than enough money to pay cash. We were going to pay cash if we had a good experienced and loved something.

She had to end with..if you buy today I can give you $100 off. No thank you. The service heart was missing, the care, commitment to making happy customers....

The gold plating on the ring is terrible. some sections of it isn't even plated and you can clearly tell. My biggest regret was buying my...

DO NOT trust this company! I had a custom made engagement ring at Jared 13 years ago. I wanted the diamonds mounted in white gold and the band itself to be yellow gold. They made us but 2 separate mountings, had one of their young, very inexperienced jewlers named Eric(who no longer works there) assembly the ring. It was dreadful! I don't even know why we went back there after that, but out of stupidity, we did. The next day I took the ring to my long time Jewlrey store in Alliance, and their jeweler just shook his head and said Jared should be ashamed they let a ring like that leave their store. I immediately drove back to Canton and talked to the then store manager, Kristin Popko. The ring had to totally be remade! One of side diamonds was mounted crooked and loose. I was lucky that I hadn't lost it. Kristin made things right with us, so we continued to do business there until yesterday. Yesterday I had reason to take some Antique jewelry to a private jewelry who after appraising my Antique pieces took a look at my engagement ring and broke the news to me that the mounting head WAS NOT white gold! It was rhodium plated yellow gold! He put the ring under the microscope and I saw for myself how the rhodium plating is wearing off and the yellow gold is starting to show though! Both times we have had this ring appraraised, the appraiser(hired by Jared) listed the head mounting as 14k white gold! It is not! Jared has probably frauded millions of unknowing consumers, just like myself! The certified geologist/jeweler I took the ring to today explained the process of making white gold to me, they take yellow gold and add nickel, palladium or silver to it to make an ALLOY, just like they add copper to yellow gold to make rose gold and brass to yellow gold for the Black Hills Gold Jewlrey line. When I called the store to complain that I had been lied to from day one, I was hung up on by someone claiming to be "the manager" Michele Munson , even though the day before yesterday Lynn Essy told me that she was "the manager" . I still don't know who the heck the actual store manager really is! Just a WARNING! DO NOT SHOP JARED! You will be...

Writing this review in hopes that it makes it to the eyes of the gentleman that we encountered last night when shopping for my daughters 18th Birthday gift. Every experience that I have ever had at this store has been 5 Star; for 25 years we have been treated well, no complaints, ever. Giving 3 Stars for this visit because we were greeted with a cocky grin and condescending attitude that made both myself and my daughter uncomfortable. Fortunately, while this gentleman was busy cleaning/inspecting my wedding set (which he returned to me without a word, I had to ask if everything looked ok as he was walking away) a very professional woman stepped in to assist my daughter, if she had not then we would have left.

In addition to all of the purchases that my husband and I have made for ourselves, I look forward to shopping with our daughter's for their milestone birthdays. This was the last "milestone" that I was able to spend with my youngest daughter shopping for this special piece of jewelry. In the end, we are pleased and we will no doubt have a forever memory about this experience.

To the gentleman that I am referring to - perhaps try a little education in customer service or stay off the...