Staples — Local services in Jackson

I should have known better, yet I did it anyway....I went to my local Staples (and only office supply store within a 90 mile radius) to buy a new printer. I had been waiting for my old, cumbersome, HP 4620 printer to die, as it had caused me nothing but trouble since I bought it. I had a printing project come up, and after running every diagnostic and troubleshooting test on my HP, I concluded it was dead.

So, I did what I ALWAYS do before I buy products - consult with Consumer Reports. I matched the ratings on printers from Consumer Reports, with the features I wanted most, and compared them to the "pick up in 1 hour" printers I found on my local Staples store. Armed with my information, I went down to buy an HP 5549. Typically, I did not find any on the shelf. One Staples associate came up to me and when I explained that I had looked on Consumer Reports and knew what I wanted....he looked lost. I tried explaining but it was clear that he would be unable to help me, so I continued looking on my own.

A few minutes later, the General Manager, Ian, approached me and I explained that I knew what I wanted, based on my prior research. We were standing in directly in front of where the 5549 printers would be, and I expressed my dismay that they were out of the printers. As I had more "no's" on my list, and very little "yesses" (as is typical for our store, for some reason, they only carry "older" or "soon-to-be-outdated" models), I had no idea what kind of printer to buy.

Ian directed me over to the HP 6968 model and explained the differences between the model I wanted, the 5549, and the 6968. Convinced, I bought the 6968, extra ink, and the extra warranty (because printers don't last very long anymore - that's why they are so cheap, I was told.)

I loaded everything into my car, then as usually happens, I ran back in because I had forgotten stamps. IMAGINE! my surprise, when I went back in, to find an entire endcap of the HP 5549 model I had originally came to buy - ON SALE! I thought about getting the 6968 out of the car and coming back in to get the printer I HAD WANTED IN THE FIRST PLACE. However, I was tired as it was at the end of my errands and I wanted to get started on my printing project, so I decided to give the 6968 a try as it had been so highly recommended by Ian, the General Manager.

I went home, set up my new printer, and went to work on my printing project. Immediately, I knew I had made a mistake. The 6968 had every troublesome aspect as my old printer. It was cumbersome, loud, the paper got stuck, I was constantly having to go over and "check" something on the printer. I hated it and cursed myself for not exchanging it the day before. Then, a phrase popped into my head:...

Probably my least favorite store in Jackson. I have given this store so many chances to prove to me that they care about their customers but unfortunately it is beyond clear they don't. It is obviously the store taking advantage of people who need something rapidly and can't wait for it to be shipped to them. I have gone to this store for 5 different major purchases of at least $300 and I have ended up walking out of the store because I couldn't get anyone to help me because I couldn't get the products I wanted without help from the staff. Even though I wanted to make multiple expensive purchases the staff didn't care at all and just made me wait, for over 30 minutes each time. I do not know why I have received such terrible service despite going into the store with the intention to spend multiple hundreds of dollars. On top of that they mislabel products so when you go to check out you end up being charged more than what was advertised. I do not know any other ways to express how terrible this store is besides saying I would rather go to the dentist with explosive diarrhea and have multiple...

I like the brand but I do not like the staff from Jackson. Starting with and associates staff. They sold me the wrong product. Came back the next day to repair that mistake and I never though that something so simple going to turn around to a big discussion only because an associate Derek and the manager David didn’t want to leasing on what was the problem. It’s my second time going to that store and had the same experience with the current manager. I had being a local for 32 years, I saw staples coming to this town and never had an experience like this before. I think you need to train your associates better and specially hired a new manager. His level of education and customer services is 0. I ask for refund my money, return everything and went to Target where I spent 2 minutes and with a great customer services agents. Very happy people and always smiling. I think the manager have a insecurity problem that he need to show that he is charge. No with customer sir. Do that with you people who don’t pay attention on what they are selling. All this for a tube a...