Free People — Local services in Jacksonville

I recently made an online order with FP. As I’ve done for many many years! I have truly been a loyal FP, FM, Anthropologie and Terrain shopper - mostly online as well.

My FP order was delivered?! However, I didn’t receive it. That day I did receive my Anthropologie order and a Amazon order.

I called FP and received no assistance! The customer service representative basically told me, ‘there’s proof of delivery’. So we won’t send another order to you AND there’s no refund.

I asked to speak to a equally unhelpful manager. She did agree to do a list package complaint!

It’s now FP’s practice to claim - we have proof of delivery! In my case a picture at my door?!

How does FP know that’s my door? Or the package wasn’t taken by the delivery person after the picture was taken? Or someone else stole it?

In actuality, I am not responsible for anything just left at my door! Im responsible for a package delivered to me. If the delivery person chooses to leave it. I’ve also taken no possession!

Shame on you FP for lame practice!

While I did get a full $700 refund! Im mortified for those that didn’t…..

If this happens to you. Demand a list package investigation. You’ll need it to do a full charge back with your credit card company! This isn’t information FP is sharing with you!

Not sure I’ll support this...

My mother, my girls, and I went into this store yesterday - we were at the Town Center shopping for their 19 birthday. They were very excited to look in the store as they had never been in a free people store before. What we experienced was beyond terrible customer service and a very uncomfortable shopping experience in general. A few minutes after walking in one staff member said “welcome in”, but after that the entire time we were walking around the store they literally stared at us and didn’t speak another word. It made all four of us feel extremely uncomfortable and upon leaving the store, my girls- who both work in retail- were appalled and immediately said how rude those employees were. It’s sad because you do have some unique pieces, but we will never go there again and definitely would spend money in your establish. Seriously need to train your employees better. Super snobby,...

I have a wonderful experience at this location (as always). I come and shop at this location every two weeks. I haven't had any issues or complaints. The staff are always very helpful and very friendly. I just wish Free People would open a branch in Saint Augustine. I live in Saint Augustine. It is a solid 45-minute from Saint Augustine to St. John's Town Center Jacksonville. Saint Augustine is a very touristy town, and it is growing. Free People, please open a branch in Saint Augustine. A lot of people in Saint Augustine will be very happy to have Free...