Lovesac — Local services in Jacksonville

Revising my review. After 2 days of talking with customer service, we received a call from management and they’ve made the mistake right. However, it’s still ridiculous how many hoops we had to jump through & lack of care we initially received.

This company does not care about the customer. We recently received our $4000 order and we received the wrong color slip cover that we did not order. This was a mistake made at the showroom where we placed the order. After being on the phone with customer service and the showroom in all day yesterday, the best they could do for us was offer us a free blanket or a 5% discount to do an exchange. Are you joking?? They want us to remove the covers they sent us, box it back up, find a printer to print out the return label and when the new cover arrives, put those on. There are over 15 pieces of our Sactional. What a labor intensive task for the customer for an error on Lovesacs part and being told there’s literally little to nothing that...

I highly encourage anyone who is interested in a lovesac to go to the store at the St Johns Town Center. Our sales rep, Celine, was extremely knowledgeable and professional. She walked us through the different configurations and styles in a way that made it easy for us to choose exactly what we wanted. The entire pre sales process was effortless and laid back. I had almost immediate responses to my emails or texts with questions or minor changes I needed. The post sales process has also been managed really well. I was kept informed on the delivery times and they provided all the information I needed to get the couch sactional put together. As a VP of Sales myself, I would give Celine and...

Everyone at the store is sooo nice! We went in July and Aaron helped us pick out a couch that would fit our family. He was awesome! We were kind of hesitant because of the price so we decided to wait for Black Friday. We went in Meg offered to help us and she was so sweet and very detailed with everything. We decided to go ahead and do it, and then some. We added two love sacs and the most soft blanket ever!! Meg and Christie helped with the financing and made it so easy. Christie was awesome too, she helped with a lot of small details and was so kind. Everyone we dealt with made us feel comfortable like talking with friends. It was truly a great experience. Thank you ladies and...