Pandora Jewelry — Local services in Jensen Beach

I went in to pick up an online order and wanted to exchange the free item I got for the purchase with the other free option that was offered, the Rose Gold Bangle, however Evelyn told me that wasn’t allowed and I would need to return my entire purchase for that to be done. She also told me that’s the store policy being that they are a franchise?? She pretty much did not want me to have the better free option. Also having asked me “ How much did you spend?” She stated she doesn’t have any that information. Honestly my entire interaction with Evelyn was horrible. This woman went into the back of the store and called someone named Kitty who supposedly told her all of this information. But couldn’t tell me when Kitty would be in so I can speak to her about a simple exchange. Everything she said made absolutely no sense. I will never shop at this location again. And will be escalating this matter. I’ve never heard of returning everything I purchased just to exchange ONE ITEM. Nowhere in Pandoras policy does it say that. Do better Evelyn....

I had a horrible experience today at the Pandora in the Treasure Coast Mall with Jennifer one of the workers there. She literally got upset because I wanted to see how the charms I picked out looked on another bracelet. She literally left me unattended to go talk about me to the other worker there. Both of them were laughing then all of a sudden Jennifer started slamming a cabinet and making a loud sound also dropping something on the floor and getting upset. It scared me and my daughter who was there with me. They laugh at people talk about people in the store. Jennifer obviously has a aggression problem to walk away and have a discussion of a customer who is spending over 500.00 dollars in that store is absurd to me. She needs to be replaced with someone worthy of that position. All these bad reviews on her and she still working there says a lot of that store PANDORA. My first and last time EVER visiting...

Went 2 weeks ago younger ladies were extremely nice and professional when I had to replace my bracelet. I came back in past weekend to look for a few new beads to add to it. I wasn't exactly sure what I wanted would just know when I saw them. The older lady who helped me was extremely rude, snarky, just horrible attitude, rolled her eyes, horrid body language . She acted like I was beneath her. Said stuff loud and rude so store could hear. She said my bracelet was dirty but my jewler had just cleaned it. I think it was a dig to humiliate me? She told me to stop sleeping in it but funny thing is I dont. I could go on and on.. I was not impressed. I am very disappointed. If I ever go back I will refuse her helping me. I bought the 2 spacer beads I liked and left. She should do better! I could of purchased more but at that point I just wanted to...