Men's Wearhouse — Local services in Johnson City

It takes a lot for me to leave feedback but I visited this location twice in the past few weeks to inquire about renting a vest and pants for my wedding. The first time we just wanted to see what was available and the employees acted like we were inconveniencing them so much by asking about rentals. My fiancée and I went in again today to do a fitting and there was one other person in the store. Tried to get an employees attention but again they acted like they were too important to talk to me about a rental. I was told to scan a QR code to get on a waitlist. This employee was too concerned about getting the Five Guys he strolled in with shortly after ignoring me. I’ve never seen anything about making an appointment. I was fine to wait for a while and was told I would be right after the 5 o’clock appointment. The appointment ended up taking almost an hour and then the guy skipped over us in line without even acknowledging me again! I went to ask him why I got skipped and he told me oh sorry the appointment took longer than I thought. If I hadn’t went over to him he would have continued to ignore me. While we stood around and waited for an hour and a half there were at least four other employees who were just standing around doing absolutely nothing. I guess he thought I had all night to wait. I decided to take my business elsewhere due to the complete horrible customer service here. I will go anywhere else before going to this pathetic store...

If you enjoy being talked down to and wasting your time, go see David at this store. I came in with a friend ready to drop serious money on suits, shirts, and accessories — but David made sure we walked out empty-handed.

First, my friend politely asked to try on a second shirt (after only trying one), and David flat-out refused, saying he wouldn’t fold another shirt unless my friend agreed to buy it. Excuse me? That’s your job.

Then, when I started shopping, David gave me a “similar” shirt but wouldn’t even open it for me to try on, insisting it was the same size. Only after I said I planned to buy it did he begrudgingly agree. Surprise, surprise — it was way too tight, because, newsflash, different materials fit differently.

When I pointed out that I might need the next size up, David got visibly annoyed and insisted it “looked perfect” on me, completely ignoring my feedback, and walked away. The arrogance and rudeness were unbelievable.

Between my friend and me, the store lost out on at least $600 that day — and probably more if we’d kept shopping. Honestly, they should be paying customers to deal with salespeople like this.

What’s worse? When I checked the reviews afterward, I saw several other negative reviews describing the same poor treatment. Clearly, Men’s Wearhouse has done nothing to fix this. Take a long, hard look at your staff, because this kind of behavior drives customers away permanently. Never setting foot in this...

Very poor customer service skills from the manager J I do not recommend Men’s Wearhouse or J the manager for nothing NOTHING!!! If you put a 2 x 4 board in the manager J ‘s Place it would have a better personality They totally dropped the ball and do not care they have a 3.7 star review And I totally understand why The shirt they gave me was totally wore out with yellow neck stains yellow stains under the armpits and wrinkly very wrinkly my suit did not match to different colors and the manager J was a total jerk about the whole situation no customer service skills whatsoever and why in the world does Men’s Wearhouse have him as the manager when somebody walks in the door and you’re the manager your outgoing you greet them you help them you multitask you wait on two or three people at the same time again a 2 x 4 board has a more personality than that manager never will I go back and never will I recommend and I will always try to steer people away from there just because my experience with the manager was very bad very very bad. He thinks he’s better than everybody else he thinks he’s doing you a favor and the way he talks no customer service skills. I am the general manager of a company that has 4900 five star reviews I know what it takes to achieve that accomplishment and I totally understand why mens wear house has 3.7 star reviews The store needs a total makeover on employees and definitely the gentleman that is...