Pandora Jewelry — Local services in Joliet

⸻

I purchased a Pandora tennis bracelet from the Joliet location in February as a gift, thinking I was buying a quality piece from a reputable brand. After only a few months of occasional wear, the clasp became noticeably loose. When I brought it back to the store to exchange or have it repaired, I expected some level of understanding and support. This was on august 27th. Both the manager and employee were extremely rude like it was out fault it was faulty.

Instead, I was given the runaround. I was told it might simply be “normal wear and tear” and reminded that it’s “just regular jewelry” That comment in particular was incredibly dismissive and left me questioning why I had chosen Pandora in the first place. Thinking pandora was well better quality than Claire’s.

To me, Pandora has always marketed itself as a step above fast-fashion jewelry—something with a reputation for quality and durability, not something on par with what you’d pick up at Claire’s. But I bet if I bought a similar item from them it wouldn’t have broken. So from now on I’ll only be buying “regular jewelry” from Claire’s then since I should expect pandora items to just be regular jewelry. The way this situation was handled not only undermined my confidence in the product itself but also in the customer service I thought I could count on.

I truly expected more from a brand like Pandora. This experience has me second-guessing future purchases, and I think others deserve to know how issues like this...

After buying my daughter a bracelet and charms for her birthday. After couple of times her wearing it the lock broke off. She went and try to exchange not even return it. And they said it was wear and tear but she's only had it for 2 weeks! The return policy is 30 days. I also paid for warranty and wasted 30 minutes listening and questioning what it cover they make it sound so guaranteed it will be covered. But then she said it couldn't go through the warranty until after a year. Very Very very disappointed at this location and Pandoras policies. Will never again buy another Pandora anything. Also they never found my account from my previous purchases. Had to make a whole new account. So I tried looking on my new account for this purchase to call corporate and is not there. Luckily I have receipt, but I'm sure they erase all purchase histories to not have proof of purchase. Since no one saves receipts this days. I don't recommend you buying Pandora it gets all nasty and rusty anyways. The girl in this location name is Erica very rude and not helpful. Don't throw away your hqrd working money to...

I had an extremely disappointing experience at the Pandora store recently, largely due to the behavior of an employee named Sydney. My husband and I went in to exchange an item, and right from the start, she seemed visibly upset by the transaction. Not only was she dismissive, but she also laughed in our faces, which felt incredibly unprofessional. Throughout the exchange, her attitude was rude and condescending, making the entire experience uncomfortable.

As we left the store, we both thanked her, but instead of responding graciously, she just kept a smirk on her face. I had to directly ask her, "You can't even say 'You're welcome'?" before she finally acknowledged us. It was clear that Sydney was not interested in providing any level of customer service, and her behavior was completely uncalled for.

This is not the standard of service I expect, especially from a well-known brand like Pandora. I sincerely hope management addresses this kind of behavior to ensure future customers have a much more...