Kohl's — Local services in Jonesboro

Sorry, Kohl's, but we're breaking up. It's a shame, because things started out so promising. I even had a charge card with you. But, earlier this year, you put a freeze on my charge account because someone tried to commit fraud--I am glad that you didn't permit the fraudulent activity. Unfortunately, in spite of my perfect repayment history and good credit rating, you also blocked me from using my own account. In May, when I tried to resolve the issue, your managers just didn't have time to resolve it. I tried to resolve it over the phone, but your customer service folks were lazy and couldn't be bothered. Today, I took my 89 year old grandmother shopping at your store to celebrate 5 years of being cancer free. Yay, right?!? Yes! Well, it should have been. Except that after we shopped and my very aged grandmother was quite tired, we waited through the long line to pay. Your staff then sent me all the way to the back of the store to try and deal with the credit card issue--still blocked. I waited again in another long line and then waited even longer on hold while we called customer service. My grandmother was also still waiting, exhausted. We finally reached your representative and I gladly presented three forms of ID, including my passport. Your staff was befuddled and couldn't figure out my German driver's license and you kept trying to find my address on my passport (do you really not know that addresses are not listed on passports?!?). It was a US passport, I really hope that you are familiar with those. Nonetheless, I spent the better part of an hour trying to resolve this stupidity. Finally, I was sent back to the front to pay. Another line. I try to pay and the card is rejected.

I handed the card to the clerk and asked him to cut in in half and recommended an orifice in which Kohl's can place it. We're done, Kohl's. It's not me, it's you.

I called customer service about the card. I have no balance and purportedly a fully available line of credit. I am supposedly in good standing. Nonetheless, you clearly don't value me as a customer and don't want my business. I will honor your wishes. I...

If i could give it lose then one star I would.. I went into Kohls today just to look I have not been in sometime so I though it's getting close to Christmas I'll go see what kinda deals they have... First there was no deal at all everything is so over priced and second here we go of why I wanted to write this post to start with. HORRIBLE I MEAN HORRIBLE customer service.. I was at a jc penny's and got the same kinda service and now they are shut down that's how bad the store was. I was going to ask a sale lady if they had a toy I was looking for and she just keep walking like she just did not hear me at all. Then I went to look at clothes and again no help even though two sales people was working in the area. I had to call home office and the manager at the store and the manager had the attuide like oh come on that is just how stores are now days.. All and all I just won't be going back to this store and I plan on sparding the word to people on...

I will never stop in this place ever again... This is my mother and I favorite store but today 04/07/2017 the cashier I don't know her name ( mediocre) told to me with out respect she argument with me because the cost on some of the clothes are not right, so I tell her I will go to costumers services and she star to take off all the tag prices, and I tell her I would like talk to the manager ( SARA ) who is not professional at all., she told me she is the general manager at the store and the prices was not right. I just left from this store they don't know who to treat " costumer" after that I call costumers services and cancelled my credit card for the las 5 years I was so happy with this store but The problem I had was the manager then proceeded Because no one in my family will be purchasing anything from them again. Rudeness is not funny and expected from any business but plain out rude and obnoxious workers I do not and will...