The UPS Store — Local services in Jupiter

If I could give this business a zero I would. This is not UPS but an independent operation. Zero assistance with a lost shipment of important documents. No communication. No interest in helping whatsoever. Basically never given the straight story. Awful experience. Contrary to the the owner’s response, my original question to the staff as to the disposition of my lost documents was in late March. I had returned to the store because I was informed from the recipient that my documents had not arrived. I was not informed by UPS because apparently I wasn’t the shipper, the UPS Store was so I never received any updates as to my documents location. I learned this the hard way. Upon going to the store on March 29, which was 2 weeks after I’d sent the documents, I was told don’t worry about it and someone would contact me. Never happened. I went back to the store 4 more times and got a different story every time. Different employees swore up and down they’d call me when they had some info. Got a call once. I called corporate UPS and finally got an explanation as to how to file a claim and what the relationship was between UPS and the UPS Store. I was essentially caught between two operations which both blamed the other for the delays and miscommunications. It was finally confirmed to me on April 27, almost exactly one month after I started trying to figure out what happened to my documents and how to put a claim, that UPS corporation had a check that would be mailed to the UPS store for me. I’d need to wait “10 to 12” days for the check to arrive. This is UPS telling me a check would need 10 to 12 days to get from them to the store. 10 to 12 days! I asked why the store didn’t pay the claim directly to me a month ago and have the store wait for reimbursement. UPS said some store owners will do that. Bottom line. Shipped the documents on March 14, found out second hand they were lost 2 weeks later. Got nowhere with my claim until April 27, got my check on May 10th almost 2 months after shipping . 2 suggestions. 1.Make it clear to the customer they are not the shipper and will not receive automatic tracking updates. This should be corrected. Secondly explain how the claim process works and assist the customer in making a claim. Every person’s shipments are important to them and they shouldn’t be dismissed or ignored. This lousy experience could have been different if someone in the store had taken the time and expressed the interest to help and that just did not happen. Because of the response I got for my review my rating goes from...

To the owner Sarah: What has happened to this store? For over 15 years I have supported this location for my business printing needs. Xavier, a dream to work with. I email my documents in, they get printed properly, he notifies me when ready and I pick up. Never an issue. Yesterday I called as I always do to ensure my documents were received. My call was answered by Elane who was not very friendly but I shrugged it off as maybe she's having a bad day. I go to pick up printing and again she's short and just unfriendly. I asked about the type font on the top and bottom of some of my printing and she stated we print exactly what we receive. When I got home I notice over 250 printed page have your info at the top and bottom of all my documents. This has NEVER been an issue before so I am baffled. I call your store and speak with Elane again and she states ok we will reprint for you for free. She actually let me leave your store knowing it was store error and that is just not acceptable. I went this morning to pick up corrected reprinting and was greeted in the same manner as yesterday (not Elane), just unfriendly and snarky. I am all for supporting small business, hence, why I have supported this location for so long. After my experience yesterday and today, I will not be returning to...

I’ve never written a google review but feel compelled to write one here. RUN, DONT WALK, RUN to Fed Ex. This store lost an overnight of very sensitive documents and then took nearly a month to give me a refund. No explanation of how my OVERNIGHT package could be scanned at their store then no trace. They assured me it left their store but could not produce proof other than saying “we have camera’s” Really? Terrible customer service, terrible follow up. Claimed they have to wait for UPS to pay me the claim yet when I finally got a check it was from their local store account, not corporate UPS. Fed Ex got duplicate docs to destination next day…need I say more. I’d give them a zero if google...