Bee Joyful Shop — Local services in Kalamazoo

I placed an order months ago, never received my package, and have tried multiple times to talk with someone from the shop to no avail. I emailed them and called multiple times, leaving a voicemail at least once (maybe more, I can't remember) and have never heard back. I know that things get lost in the mail, so I'm not giving them a 1 star rating because I never received my package. Rather, I'm giving them a 1 star rating because they have not emailed or called back (its been over a month since I last called). I wasn't rude in my email or voicemail, I wasn't going to demand they send the package again, I simply wanted to talk with someone about the missing package to see if anything could be done, or I thought they maybe could give me some helpful information like telling me if their packages often took a long time to ship. If it weren't for all the other great reviews I would believe this shop was a scam.

EDIT: Not long after I posted my original review (maybe a week or two) I got an email saying my order had shipped (this was the first email like this I had recieved from them). I thought it was weird that I still never heard from them personally but gave them the benefit of the doubt and was excited to receive my pumice stone and mascara. But instead of receiving the pumice stone I paid for, i recieved styrofoam with string through it. Someone from their store literally strung styrofoam and sent it to me. Below are pictures of the styrofoam after I cut and tore it, next to a picture of the pumice stone I ordered. I decided that I was not going to risk using the mascara because if they sent me styrofoam instead of a pumice stone, I couldn’t be sure they didn't mess with the mascara. I have never in my life been so disrespected...

If nothing else, just walk in, say hi to Jess, the friendliest person on the Mall and experience the incredible aromas that have to be smelled to be believed.. Bee Joyful is a total Kalamazoo gem - 100% all natural herbal, plant-based and sustainable soaps, skincare, kitchen and laundry liquids, cleaning products, honey and beeswax wraps and products that you never even knew existed! If you love healthy high-quality products and you don't want to buy them in plastic containers that'll probably end up adding to environmental pollution then this is the perfect store for you! Also Bee Joyful is a must when gift shopping for that impossible person who's hard to buy for - get them something they've never heard of and will use regularly! Head on over and...

*edit as my review has changed

Placed my first order late April but had some difficulties with shipping as my package never arrived and then had some difficulties getting a response from anyone until tonight whom I assume the owner Jessica, (based on everyone else's reviews) emailed me personally explaining an error with their new server and apologized for the lack of response and delayed shipping. Thankful for my original issue being resolved and looking forward to receiving my order. Jessica was very kind and I'm looking forward to shopping with Bee Joyful again. I've literally never written a poor review in my life and am so happy to change my original 1 star review to a 5...