Spice & Tea Merchants Kalamazoo — Local services in Kalamazoo

Absolutely embarrassing customer service. This store is a chain, and is the 4th location that I have been too. In each of the locations, you are allowed to handle and smell the jars of teas and spices. So without much thought, I saw a jar I was interested in, opened it, and smelled it. Granted, there were many signs that said specifically not to do that. However, I somehow did not notice them. As soon as I was seen opening one, I was literally screamed at in the most aggressive and condescending tone I have ever received in any customer service experience. I was approached with “NO, NO, NO, PUT THAT BACK!!” Immediately I put it back and apologized. However, the woman continued to scold me in the middle of the store as if I was some delinquent. I have never been spoken to with such disgust, disrespect, and disregard as a customer; and I have lived in five states. If the little blond woman with braces is the owner of this location, then I predict this location will not last long at all. Needless to say I will never set foot in this shop again. Nor will I have anything positive to say...

A Beautiful store…today was my first time checking this place out. I noticed it on my way to The Waiting Room. Told myself I’m definitely checking this place on my way out. I was blown away with ALL the tea and Spice selections! Karen was super nice and very knowledgeable. I went in going to check out spices, ended up learning a lot about different teas. She definitely inspired me to learn and try new tea’s. I’m hooked! I ended up buying 4 different flavors. Currently I’m sipping on “Green Rooibos Blueberry”. The flavor and smell is amazing, it’s like I’m drinking a blueberry muffin! Thank you Karen for taking the time to show me around your beautiful shop, and answer all...

The spices and seasonings mixes are great! If you like the flavor of Fritos BBQ Twists chips, you have to get the Honey Bbq popcorn seasoning! It was great on popcorn and on french fries!

Also the chimichurri & Korean bbq seasoning was great! I used them both as marinades for steak and it was super flavorful.

There are also soups mixes - pick those up! I thought the one I tried (something peanut Thai related) was tasty and warming.

Can't wait to come back and stock up! I eyed a few different matcha flavors too and will have to grab some next time around.

The store is cute and Karen is so kind and...