James' Sweet Spot — Local services in Kannapolis

I have been bragging about this store to my family for years. They come to visit for my son Kalebs graduation and I take them here today. We were excited and happy until we came inside. The guy with the bald head and beard treated us very rudely from the moment we walked in. I asked him a question and he ignored me and stared my brother up and down. I asked the same question 4 times before he even acknowledged me. My brother never made it pass the register when we walked in. He couldn't believe I was being ignored all while he's being stared at as if he wasn't supposed to be there. We left. After my guess left Kannapolis to return to SC. I went back in there to let him know how he made us feel and he lied to my face saying it didn't happen. I told him the only thing he should be saying is "I apologize ma'am." He wouldn't even do that. I'm very disappointed and embarrassed. We will never come there again 😔 I'd get better service at dollar tree. They know how to greet and treat...

My mom and I were excited to take my nephew in and get some candy. When we got there we realized they also had games and puzzles so we let him pick out whatever candy and puzzle he wanted. I noticed that the guy behind the counter was just staring at us and it was uncomfortable. When we were ready to pay we decided to also get some drinks so I asked for recommendations and he completely ignored us and continued to rudely stare. If it were up to me I would have put everything back and walked out but hard to do when a 4 year old is holding a bag of candy. My mom brought the drinks out and we ended up trashing both of them because they tasted like medicine. Next time I’ll just take him back to Eat Cakes Bakery where the owner has been...

As mentioned numerous times by other low star reviewers, the guy running the place is not inviting towards customers to say the least. He seems put off and inconvenienced that you’re even there. I’ve visited this store several times and he has always been the one working, consistently annoyed that he has patrons. I do give people the benefit of the doubt as we all have bad days (as mentioned, I did revisited the store after my first few experiences here) but this has been observed each time. Maybe he should stick to selling his merch online, as face to face customer service or in this case, lack there of, doesn’t seem to be his forte. I...