Rally House Union Station — Local services in Kansas City

I called ahead to reserve a Travis Kelce away jersey size medium yesterday. It was the last one in every single rally house location in all of Kansas City, MO. They reserved it for me, and took my name down. Next day, I went into the store, and they told me they sold it to a lady minutes ago because it was not marked for being reserved. They then called the person working yesterday who reserved it for me, and she confirmed that she had reserved it for me. They asked me if I would be willing to go a size up for the jersey, a size that would not fit me, or take a 20 percent discount on a different store item. That is not the purpose of calling ahead to reserve something and having it confirmed to be reserved for you. I'm not from the area, so this was time wasted on my trip. Driving a half hour to pick up something you clear as day reserved, to then have to pay for parking at union station, and to come up empty is a very disappointing customer experience and I would not recommend anyone to come to this Rally House location. A 20 percent discount on something you don't want is not enough to overcome this frustrating experience or even the expenses paid. A different rally house location, where I reserved a hoodie had no problem with keeping their promise and...

Poor! I will keep buying merch from Quivira location! Rally house is a professional sporting gear store and today I left feeling like I went to a bar in a bad neighborhood! Very sad to have a staff that stands around and gossips! I asked one of the workers if that’s what they do all day and her response was “yes” unsure of her name but she had purple hair I really hate to see a poor staff at such a unique location it’s not a good look at all. I asked for a manager but another woman who was gossiping response was “you can call corporate “ I think retraining would be a good fit, a simple “hi can we help you find anything” would of been great the staff on Quivira could be a great influence on the staff at Union Station, I will not return . However I will keep my business buying in Overland...

The Staff was Super Friendly, & Helpful and RESPECTFUL! There was a wonderful selection of items to choose from & I found a couple of great gifts for my sister - that I know I could not get any where else & prices were reasonable!

While I was there a patron was rude and asked political questions that didn't pertain to the store in any way shape or form.

I was speaking with 3 members of the staff while they worked (1 was folding) another putting up stock & another bringing stock up from the back - (they were not just "visiting" )- I was waiting for my sister - as I knew she would be coming to the register to check out They All handled the situation politely & respectfully- Kudos to those...