Parisi - Union Station — Restaurant in Kansas City

Just walked in to lovely decorated Union Station to purchase coffee for gift baskets for my family. None of the whole bean coffees had prices on them at Parisi. I had to ask for assistance, in order to get some attention as two of the three baristas were engrossed in their cell phones and one was serving a customer. Then when I asked for price information, the pregnant gal obviously bothered by my inquiry replied with a price range. I asked which labels were the $15 coffees? I guess I continued to bother her as she had to look up prices on computer. It took a little back and forth as no one came from behind the counter to assist me. I picked out my coffees $50/ worth with tax, and before I was rung up I asked if they could be ground. The gal who rung me up was a bit more personable. After I paid for my coffee, the cashier just placed the three coffee bags in front of me on the counter. I looked at her and then she asked the others that were mesmerized by their phones if she should grind the bags of coffee or should they? The one who was bothered by my price inquiry, said she would do it. She ground the three bags and then placed them in front of me on the counter. Not even a thank you, no eye contact or anything. I walk with a cane even without a cane, I would think someone would ask if you need a bag when you purchase three bags of coffee. It’s not like you can put them in your pockets. I asked if I could have a bag. Once again she appeared bothered and she walked into the storage room. She came out and said, “We don’t have any.” So I asked another associate who had just come out of the back with a cart full of sodas if they had any bags. She replied, “We should have some brown bags.” She then asked the other baristas if they had bags and the pregnant woman replied, “ No.” If you want holiday spirit to go with the elaborate decorations at Union station, you might wish to bring your coffee from elsewhere. The only reason I went there was to support a local KC business. My holiday gift baskets always include local KC products. Parisi was a staple in those baskets pre pandemic. Guess I will be substituting another local roaster in my gift...

I hate writing 1-star Google reviews however, this one is warranted. Parisi was recommended to me by a good friend that visits KC often. I was so excited and looking forward to trying this place out. When we arrived, around 9:30/10am we were the only ones there. I went up to the counter and was barely acknowledged. She wouldn't even look at me. No smile, no welcome. I even told her this was my first time there thinking that would prompt her to say something or to give me some sort of history or any information but we got nothing. I went ahead and ordered because that's how badly I wanted to try the coffee. I ordered a Caffè Latte with caramel and my brother ordered an espresso. The lady that gave us our order just set it at the counter & walked off like she was upset she even had to work, went back to leaning on the back counter. The coffee and my brothers espresso were amazing. I wanted to purchase bags of coffee however I wasn't about to go through a painful interaction with the staff. Someone really needs to retrain them on customer service. Such a disappointment especially in such a...

Today is 12/9/2024 around 12:00 12:30p Union station Kansas City Missouri inside Cafe as I approached the dining area I seen it was a nice size crowd so I went in as my first time went to the front counter as I glanced through the glass I began to ask question there were three young ladies standing around the register having an interesting conversation I began to ask questions about the cheeseberry croissant I asked if they had cream cheese croissant by itself they told me no then I asked about the croissant cream cheese and they said no while they're saying no I can tell a tense of anguish approach ones face I continue to talk about what I wanted and how much it was I paid for my items I headed to the dining area which I noticed that the tables were unclean I began to say is someone going to come out and clean the tables now mind you you did have a nice crowd but you had four tables that were dirty three women by...