American Signature Furniture — Local services in Kennesaw

Awful company to deal with.

My partner & I had a relatively pleasant experience to begin with, we shopped out for a sofa, and coffee table. Our sales rep was kind, considerate and helpful. Up until the experience catastrophically went down hill, to what I can only explain as the worst experience I've ever received from any company. An unprofessional company, managed by incompetent "management" "Ally".

When checking out, there was an item (A coffee table) that I was told wouldn't be available until Dec (we were in July/early August), ok no issues, take it off the receipt. I was looked at with a face when that was my decision. A brief discount "change" from 20% to 15% (I didn't think anything off it at the time, until I later realized our purchase order of over $7,000 would have still hit the discount criteria), so item now off the list, yet price still EXACTLY the same with it on there.

OK, no drama it is what it is. We agreed on a delivery date (ASAP) as I had family visiting from overseas (this was explained during discovery sales building stage).

I received a phone call 2 days prior to delivery, confirming the order. On the call they tried to sneak in a lesser furniture option that we paid for, I questioned it on the call, then a hurry of panic as they realized I wasn't having it. A delay now in delivery, as they had to "reorder" that one in. Confused, I said ok. So a few days later after original scheduled date, delivery date arrives. Lo and behold another issue. 2 pieces missing from the 6 piece sofa. Then a random rug delivery (one I didn't order), as I said it wouldn't fit/nor go with the style. (Ohhhhh that's where the same price, even with a piece removed comes into play). I politely call them, and mention a delivery of a rug (I didnt order). Note I did order a rug (the correct one did arrive. This additional one? Zero use for). Asked if they could pick up when they deliver 2 missing items.

So, a schedule delivery for a Sat, no issues, I want the missing pieces. (bearing in mind, I have family in town 6+ people), going to a sports game. A huge moment for them. Saturday, no call, no show. Sitting like a duck all day, to miss half the game. Fuming, frustrated.

I give it 48hrs, before I call, to explain the situation. "Sorry about that, nothing we could do, thats on delivery". Interesting. The delivery fee I had paid for?

Cue a back & forth exchange I then get pushed back to the following Sat, as "now there is no delivery available for the week", I politely explain, we're pre planned, paid for, going to another sports game (months in advance, I should add), establishing their previous no call, no show. I'm not taking it to chance. The very last day my family are in town. At this point cancel my order of the missing 2 pieces, and collect my order. Low and behold, disgruntlement from the manager (who was awful to deal with), provides me with a refund number that includes (wrong price on wrong rug refund (low by $350), then the 2 missing pieces minuses a discount, a restocking fee), that was borderline obnoxious.

So, I go back physically into the store, face to face, politely, easier to communicate and much more professional, manager isn't there. No issues. Speak to next inline, who was helpful. We try to figure out, whats going on, why the delays, where the confusion, how can it be fixed.

So Tues 26th August is the next day. OK cool, let's go for it.

I get a phone call 2 days prior, a text 1 day before, confirming delivery. I confirm. Day of phone call 7.30am from driver, 15 mins out. Splendid, finally get this over with.

Driver/truck pull up to house. I see them from my window. So I go to greet them, low & behold they've driven off. Huh?? That's strange. So, I call the driver. "Hey...just confirming the delivery we spoke about 25 mins ago" Sorry sir, it's not on the line, I forget to tell you. Call Customer Service. Guess when next availability is? Another week.

Disgraceful, Rip off and unprofessional company. If you expect service go elsewhere. Avoid...

Updating Review Based on the Absymal Operations -

I have had nothing but an abysmal experience since purchasing a couch and bedroom set from American Signature. I was hoping that the saga had ended, but alas I am continuing to have issues with the furniture.

Let's start with the fact that it took over a year to receive our couch. That the bed frame delivered was broken and it took seven (7 that is right 7) different deliveries before American Signature delivered a piece that wasn't broken. Is that designer furniture if it breaks that easily? Is that how American Signature treats its products in transit? Weird, how I never had this issue with other furniture companies. Appears that this is also a common complaint with other customers.

The couch drawer was malfunctioning upon delivery and it took over a month to have a tech come out and fix it. During this time, the phone system is (and still is) malfunctioning. I would call the correct store only for another store to pick up the phone, who then couldn't help me because they didn't have access to our account. They would transfer me to the correct store only for another store to pick up the phone. Again, never had this issue with other corporations.

AND NOW, the couch, owning it less than a year, is already becoming discolored. This is leather and shouldn't be happening less than a year into ownership. I contacted American Signature who told me to contact the Warranty company. The Warranty company refuses to cover it because it doesn't cover items due to the inferiority of the product. I then contacted American Signature only for it to place blame back on the Warranty company.

Sadly, the poor customer service is not surprising anymore. American Signature is great at placing blame elsewhere (i.e., the factory in China is backed up; the Warranty company is at fault for denying your coverage; etc.). Every time I write a negative review of American Signature (and let me tell you I write a lot and will continue to write) the customer service responds with the non-helpful and generic response about "We are sorry. Please reach out for help with your issue." But when I reach out, customer service refuses to help. I would like for American Signature to explain why it has customer service if it doesn't provide any service let alone is helpful?

American Signature should take accountability and respect its customers. Its customers spend a lot of money on the furniture and yet once American Signature gets the money, the company doesn't give one hoot about the customer after that. I can see why its Better Business Bureau rating is a 1.85 out of 5; this is an 100% accurate rating of the company. The C-Suite Executives should be ashamed at how poorly this company is being run and operated.

I will continue to persuade prospective customers NOT to purchase from American Signature and will promote competitors who provide better quality products and superior customer service (though the bar is not set very high here). I realize I won't put American Signature out of business; heck, I won't even put a dent in the revenue, but if I got one person to not purchase from this poorly operated company then I feel good (and that is all that...

The worst experience ever. I will never spend a dollar in this place again. It was my first and last time purchasing something here. Let me tell you my story.

We went there in July 3rd, and before choosing the sofa, we asked Melissa if she had that specific model available, because we would have our family from another country in our home in August and October (but in my mind that was not be a problem, right? because it was in July, I guessed that until October I would have everything done).

So, she said that she had that couch available for July 12nd . So we agreed on that specific model because it could be delivery before our family come.

She also convinced us to purchase the sofa protection and also said that a cleaning kit would come if purchased. When we went to finalize the purchase, she told us that there was a problem because as they were "changing systems" she did not have the sofa available for July 12th, but that she could deliver part of it to me on August 11th and the other part on September 28th .

We got extremely disappointed and frustrated , but as we needed the sofa, we accepted it.

When it was August 9th they called me to confirm delivery on the 11th. On the 10th they called me again saying that there had been a delay and that it would not be possible to deliver the next day, and now the new delivery date would be the end of August.

I felt extremely disappointed and frustrated, because we had already donated the old sofa and were anxiously awaiting the new sofa, my parents, who are older, were sitting on the floor, because we no longer had a sofa at home.

I called again, a women who I don't remember her name, tried to help and managed to bring this delivery forward to next week.

Part of the sofa was delivered and the cleaning kit that was promised by Melissa did not arrive.

Okay, there is still one piece of sofa left to be delivered and the date would be TODAY, September 28th. They called again on September 26th to confirm delivery, on this occasion I took the opportunity to ask about the cleaning kit, the girl said that Melissa would contact me to explain that this kit is not free and that I would have to pay for it , but until now she hasn't called me.

When it was September 27th yesterday, they called me again, and believe me, the last piece of the sofa is delayed and delivery is expected after October 20th. Now mind you, I would have guests at my house next week, family visiting again and once again, the sofa I bought on July 3rd still hasn't been completely delivered.

A lack of respect and consideration, they are liars, they make false promises until you buy, after you buy, they don't insist on complying with the agreement, the only thing they know how to say is: I apologize, as if apologizing were to be a seat in my sofa for my...