Sprouts Farmers Market — Local services in Kennesaw

(I started not to share this to Google and only to my social platform. However, after literally not being able to sleep all night and my stomach being in knots. I decided to copy my post here as well. )

Terrifying Exeperience at SPROUTS Grocery last night. How can I even began to recap what happened. I'm still a little shaken up. I was doing my shopping per usual and I look up and see an elderly white gentleman. So I move my buggy to make his way a little clearer.

I notice something was a little off so I immediately walked away to circle back around. But, he came over to where I was and this time he had taken a sales paper out rolled it up and swatted at me.

By this time I was like Oh my God!!!! As I started brisking towards the front of the store yelling SOMEONE PLEASE HELP ME... HELP ME!!!!!!

So I made it to the first register I saw and asked a younger caucasian man ( he looked like he was in his early 20's but I don't know) to help me . I said can you please help me this really old guy is chasing me around the store . He totally strugged me off and continued with his conversation. ( He didn't help me) The old man made it to the front. I parked my buggy and said OH ... YOU ALL ARE TAKING THIS WAY TOO LIGHTLY. And, I started running towards the door. I said again I DO NOT KNOW THIS MAN AND SIR I'M CALLING THE COPS.

It took for one middle aged black woman to notice that something was happening and she said I think he has alzheimers. I said I don't care. He's chasing me and he has me completely terrified and creeped out. She said I'm going to go talk to him and I will make sure he doesn't bother you. You can finish shopping which I only needed one last thing.

So, I went back where I was shopping and a lady shopping said she witnessed when he first approached me . And, couldn't believe it and thought initially that I knew the old man. But, realized it got creepy and saw me running away and yelling for help. She asked if I was okay I said Yes just a little disturbed and shaken up.

While I was shopping the young associate passed me again. Gave me the most condescending look. Didn't ask if I was okay or anything.

I got back to the front the older female associate that helped me bagged my groceries and said that the older guy did have alzheimers and had gotten separated from his wife while shopping. Which his wife actually came up front to find him. And, she asked me if I was okay again ... I told her "Yes" just a little shaken up.

As I left the same younger male associate and his condescending look and the fact that he ignored my plea for help sticks out the most. It's disappointing, disturbing and hurtful. And alot of other things I can't even begin to put into words rightnow.

As for the elderly man I deeply sympathize for his mental state and I'm thankful that I was scared but discerning. Because I don't know what was happening in his mind at that time. But, I hope he gets better

I'm so thankful to the lady who empathized with me and didn't let me leave the store terrified. And, who handled the situation and made me feel safe.

As for the young man... I don't know why he chose to handle the situation the way he did or the lack there of. Or why he looked at me so condescending. But, I'm going to pray for him too. The Bottomline is I came to you for HELP and you ignored me. That's the biggest issue and most terrifying part of the entire incident.

However, I will be contacting the store manager today to find out WHY and to hopefully impress upon them. The need for some serious training ... I'm pretty sure ignoring a customers asking for help is not protocol in a situation like last night.

(Y'all I know this man was elderly but I was...

I was so excited when I found out Sprouts was going to be fairly close to me - although a 45 minute round trip. I have went every Saturday since they opened. First few weeks was great; then it started changing. The wait at the meat counter is ridiculous. They have one person working it, but management will just tell you there are supposed to be 5 working it if you say anything like I did.. The muffins were great at first, and when they do have chocolate chip now, they are burnt on the edges and taste horrible. I bought shrimp one Saturday and by Monday it was spoiled (and I had them put it on ice for the drive.) This past weekend, I thought I would give them one more try, what a mistake! I bought grass-fed hamburger and, again on Monday, I had to throw it out. I bought peaches and strawberries among other things and had to throw them out on Monday and Tuesday respectively. It's just every weekend it's something. Most of the employees are perfectly nice if you can get them to stop prepping something to help you. The only thing I can feel confident about buying there is the Seaweed Salad WHEN they have it. It has been consistently good and the Sushi lady is the most customer service oriented person I have encountered there. Others there need to take a lesson from her. I think I'm over Sprouts, although I love the seaweed salad. Now, I can't wait for Whole Foods to open this fall. It's a little further but I hope it will be worth the trip. 7/3/17 -I was at the shopping center, so I thought I would give them one more try. What was I thinking? I was thinking at least the meat should make it until tomorrow; but of course, they disappointed me once again. No seaweed salad and no grass-fed hamburg. Who runs out of hamburger the day before the biggest cook-out day of the year! Oh and there was another lady there and she said the same thing --- why do I even bother...

As a diabetic I am very limited on certain foods that I can eat. They carry one specific ice cream that I can eat and I enjoy that does not mess up my stomach. I called them because they have been out of it for about 4 or 5 days now. I spoke with somebody in the dairy department and he told me that they had it in stock. I specifically gave him the name, the flavor and the color of the container that it was in. He got back on the phone and told me they had it and that he would hold four of them for me. This was good because I was at work and couldn't get there right away.

After work I drove out of my way to go here and pick these up. Then he came out and told me oh we have the yogurt not the ice cream. Don't you think that would have been good to figure out before I drove over there to get these? And it's not even the same container color or flavor of ice cream / yogurt.

I could have gone out of my way a different direction to actually pick this ice cream up closer to my work which is about 30 minutes away if they didn't have it. If you're going to tell somebody that you have something and you're going to hold it for them, you need to actually have it so that people don't go to your location specifically for something you tell them you have and you're holding for them, just to find out you never really had it.

Management needs to figure out how to get their merchandise stockedproperly at this location. If anybody else had this ice cream, I definitely wouldn't come here for it. Very poor...