Tongass Alaskan Outfitters — Local services in Ketchikan

As was the majority of people, we were tourists coming off the ship. They don't have any signs showing where the restrooms are, so I made the mistake of asking an employee. She told me, and then proceeded to complain loudly to her coworker about how she wasn't going to answer that question anymore. And then later, a guy came up asking the same question, is she was extremely rude, and made it awkward for her co-worker who pointed to where the bathroom was at. Even the co-workers said... That was awkward. People like this shouldn't be in customer service. If you can't answer simple questions, then maybe a line of work where you don't have to deal with people is in...

Went to yse the washroom upstairs . Door was locked and waited 20 minutes. Nobody came out. Knocked the door and no one answered. Told the staff member that was formally dressed upstairs that no one is answering. And she just kept saying oh someone locked it. Why is no one answering then. That staff member was very...

Very friendly helpful people as well as selection of clothes. Was intown during a recent cruise and needing a more formal dress shirt for dinner back on the ship. The staff were able to assist measurements and suggestions with shirt...