Certified Appliance & Electronics — Local services in Key West

.I bought a new over the stove Microwave from Home Depot for a mobile home I rent out. Removed the old one and installed the new one. Plugged it in and powered up. Before I was finished I had to unplug the power, when I was finished I plugged it back in the outlet, it didn't power up. Two days later had not powered up so I let Home Depot know and they ordered it to be serviced. An hour before Certified Appliance Repair showed up I got it to power up. The light inside didn't work but did heated up a glass of water. They found the light bulb burned out. They said they can't keep Microwave parts in stock and would have to order it and left. After they left for some reason I had to pull the plug out and when I plugged it back in it didn't power up. When I called them back I was told I shouldn't have unplugged it. He showed another day, he had not called me or the lady living there. She was lucky she heard him at the door and order more parts. I had to leave town for 3 weeks, He came back with the other parts ordered, I Guess he blew them up and declared it not repairable. As he left, I had the lady living there, say to him, if he can't fix it then he should get GE to replace it with a new one. He didn't answer and left. I called GE and they said they would get him back and talk to their Tec's. He them told GE the Microwave had bugs in it. While I was away I asked them why it wasn't fixed yet. They said I would have to get the place treated for bugs before they would go further. CAR told me if I opened it to check for bugs it would void the warranty. I told them if there are bugs in the Microwave they were in there when I got it from Home Depot. They told me to take it back for it would be their problem. So I called and paid for another Authorized GE person to open it and he found NO BUGS. We took pictures and I sent them off to GE. GE called the guy I had open it and he informed them NO BUGS in the Microwave or the home. While he was there I asked the lady living there if CAR man said anything about bugs in the Microwave, she said he had not. We asked her to describe the service man and figured out he was the owner of CAR. Once GE got the pictures and information they sent in a new Microwave and I asked the guy I had check it for bugs remove and install the new one. It was installed the 28th of July. CAR wasted so much of GE's and my time over this. The lady living in my place ended up without the Microwave for two months. I am looking into any other legal action I can...

From my wife, Pam: OMG. What a cleansing, downright therapeutic appliance repair appointment my husband and I had with Caesar of Certified Appliance Repair in Key West. He is miraculously both an oven and dog whisperer.

As a 66 year old woman, I have had my share of hellacious appliance repairman with dismissive, condescending and sexist attitudes. Caesar is the antidote.

He is authentically friendly, respectful and inclusive. He does not resent questions and listens carefully to your concerns. He's a very skilled diagnostician, and he is highly motivated to actually fix your appliance rather than just sell you or manipulate you into buying a new one by fraudulently highballing your repair estimate.

It only took about 20 minutes for Caesar to address the problem and install a temporary part until the proper manufacturer's part arrives. Both he and the office had communicated well in advance that, given the current supply chain issues regarding anything electronic, it would probably take two visits to complete the repair. They don't charge for travel for the second visit, and anything paid at the first visit is applied to the final repair total.

He was also very kind and patient as we tried to corral our two small dogs, so they wouldn't get under foot and cause someone to trip. The one newly adopted dog who had so far been extremely shy with strangers immediately warmed to him and the way he made her feel safe. So he didn't just fix the oven, he started to fix our dog’s trauma too. Go figure.

As senior citizens, we deeply appreciated the business' respect for our COVID concerns as well and their ready willingness to wear masks and voluntarily share that Caesar had been vaccinated.

in short, Caesar will solve your appliance problems and possibly pet problems, with efficiency, honesty, and integrity. He is world class so there is no need to look any further. And no, I am not his mom, though I would be proud if I...

They are absolutely horrible...them and the warranty companies they work with. We were there on vacation for 10 days and our drier was broken. We called the warranty company and they said they couldnt get someone out there for two weeks. Then this company (certified appliance) had an opening and also told us they'd have the parts on the truck (at that time we had started taking the drier apart because we needed it fixed before we left). We didnt put the drier back together because we wanted to save the Technician that time. Technician came, and as you might guess did not have the parts but said he'd order and return and repair so we left the door unlocked for them. A week goes by and no call....WE finally get in touch with them to have them tell us since we started to disassemble the drier they would not do the warranty work because of "liability concerns". This was a freaking 2 year old GE drier that gets used maybe 35 times a year and the bearings were shot and this company says they cant fix it because of liability concerns but they are supposed to be the repair experts. Avoid these idiots at all costs....you think you are doing them a favor by helping to disassemble the unit so they can get in and out faster but instead they use it against you...no good deed...