Neptune Designs — Local services in Key West

Amazing store with unique pieces and fair prices. Spent some time speaking with Jay while at the store and as a self professed history geek his background and stories are interesting to say the least.

My wife has been looking for a unique piece for me for some time and we found it while on vacation in Key Wet of all places, with a Roman Republic ~90BC Apollo Horse Racing Denarius that was turned into a bracelet. I requested a change in the band to something more "rustic" et voila a beautiful unique bracelet that gets constant compliments.

A very fitting piece for a horse owner/lover and history dork all wrapped into one.

Now, I am always leery to buy anything while on vacation and without a recommendation, but the numerous reviews and independent research put me at ease. Absolutely LOVE the piece.

On a side note and without getting into details they did credit back a slight overage on the CC charge after the fact. Speaks volumes to me on their honesty that goes hand in hand with the...

If I could give zero stars, I would. I stopped in while visiting from out of state and saw a necklace that caught my eye. I explained to the jeweler that I have a severe nickel allergy and needed to be absolutely sure there was no nickel in the piece. I was assured it was solid gold, and they even showed me documentation breaking down the metal content to support their claim.

Trusting what I was told, I purchased the necklace at the price of solid gold. Within just a few hours of wearing it, I broke out in a painful rash that eventually started bleeding—clearly indicating it was not what they claimed. Because I’m not local, I wasn’t able to return it right away. By the time I came back into town and tried to resolve it, they told me the return window had closed.

Being misled is bad enough—but causing physical harm and then refusing to make it right, knowing full well they misrepresented the product, is completely unacceptable. I would absolutely not recommend doing...

Horrible non-responsive customer service. My earrings lost a stone shortly after purchase so I sent them in for repair. They sent them back repaired with a $20 bill to partially credit my shipping and insurance. A few months later, they lost more stones (emeralds and diamonds). I called and was told they would replace the earring so I mailed it in. They called several weeks later and said they were waiting on a stone and had decided to fix instead of replace. They sent the earring back supposedly repaired, but this time with no return shipping reimbursement. I only wear these earrings on special occasions and noticed that another emerald is now missing. So that makes 3 times the earring have defected which is ridiculous to me. I have emailed the email on their website 3 times over the last 3 days with a photo with no response. In fact it comes back saying "return from sender". I messaged them directly through Facebook and can see they have read the message, but have...