Argosy Cruises - Lake Washington — Local services in Kirkland

We purchased a Seattle City Pass and were told we could upgrade to a better cruise for a small fee, but had to book ahead. We called the night before we wanted to go. They were closed. We called back first thing in the morning and were on hold for around 20 minutes listening to a repeated recording about how our call was important...blah blah blah. Each time, the recording told us where we were in the queue. When we got down to being the next customer, a message came on saying no one was available to help us and to leave a message. I left a message saying we wanted to book a cruise for the afternoon and to please call us back. We were visiting Seattle and were trying to plan our day. After not hearing back, we decided to head into Seatle to book it in person. While in the car, I tried calling again and, again, got the same message. I held again for about another twenty minutes only to get the same result. By now it was around 11:00 a.m. and we spent the whole morning trying to book a tour. Their office is right downtown. There is no parking, so my niece dropped me off on a corner and droved around the block while I ran into the office to see if we could still reserve a spot on the afternoon tour. When I spoke to the customer service agent at the window, I explained my situation and he blew me off, just saying that they were really busy. No apology, no indication of caring whatsover, just that they were busy. This was the end of June!! What happens to this place when it's summer?! I reserved a spot on the afternoon locks cruise only to be told that the bus was booked up and couldn't bring us back to the parking lot. I was told just to get an Uber to bring us back. Not being familiar with Seatlle, I had no idea where the cruise ended, or how much an Uber would cost or how far away it was, I had to make a decision for my group as they were driving around the block waiting for me. I reluctantly booked it. The actual cruise was very nice. The tour guide and captain were entertaining and could be clearly heard. I'm glad we went but fwhat was supposed to be a two hour event, turned into a eiight hour event. As a tourist, we wanted to make the most of our time in a wonderful, vibrant city. Not impressed with this company. As I said, the actual tour was good so if you can book it with another company, I would...

We went here for our work. They sponsored a cruise ride for us. The ride was nice we go out on the middle of the lake look at rich people's houses and come back and they feed you. The food was not that good. The mashed potatoes was lumpy soup and the chicken was not all the way cooked. They ran out of food fast and there wasn't enough for everyone. So some people did not get a chance to eat. The dessert was barely OK. Don't they try this stuff before they put it out? I probably...

My company booked Argosy for our Christmas party. We were part of the Parade of Lights on Lake Washington. It was such a magical tour listening to the choir and seeing all the decorations on what seemed like a hundred other boats. If you ever get a chance to go on this cruise you will not be disappointed. Catering for our party was provided by a different company not associated with Argosy so I can't speak to the quality of food for...