Dyson Service Center Kirkland — Local services in Kirkland

Update: Dyson would respond to every negative review here asking the reviewer to contact them as if they really cared about customer experience. I emailed them exactly as they advised and guess what it's been a week they never got back to me. I guess they just pretend they care but leaving a comment here. So if your machine is out of warranty but still works albeit imperfect please DON'T take it to Dyson for any servicing as they'd literally kill it and then ask you to pay for some expensive replacement part. I learned my lesson the hard way with my $700+ V11 Toque Drive.

My Dyson V11 had some issues when on Auto and Eco mode, but it was working fine on the Boost mode. I took it to the Dyson shop to have it looked at. They quoted me a motor for $130 plus tax because my Dyson was bought in 2020 so out of warranty and they also suggested I replace the battery for $130 plus tax. I said I’d think about it because for almost $300 I can get a new cordless vacuum with full warranty. They said they blew out my filter and the vacuum should be working a little better now. Guess what I got home and tried to vacuum, not only it still doesn’t work well on auto mode, it also stopped working on the boost mode and also the brush roller no longer spins. Yet it was working fine that morning before I took it to them. So not only did they not fix my issue, whatever fine tuning they did, they completely destroyed the working function I had left in the V11. Now I’m stuck with a V11 that doesn’t vacuum, needless to say I so regret taking it into this shop. So if you’re out of warranty, think twice before you stop by this place and let them tamper...

With the new covid policies in place they have you wait in your vehicle. This is completely fine, however, when it came to my turn, he stated that, "if I didn't wait for for the tune up, (which would be 15 to 20 minutes), the vacuum would be put at the back of the queue". In this case, it could take a week or more. I asked why they (the vacuums) wouldn't it be done in order, he said "it wouldn't be fair to the other customers that came after me and wanted to wait". What??? Does he hear himself? He asked me, "how would you feel if you got here and there were vacuums ahead of you"? I said I would expect to wait. I would absolutely understand that I have to wait". He started a yelling match with me in front of other customers. Yes, I was upset. I told him that, as a customer I can express my frustration regarding the policy. He doesn't have to agree and there should be no argument. I would think it was first come first serve. If I drop it off, it would be worked on in order of when others dropped...

It's rather alarming to arrive at the repair store and discover a crowd of other disgruntled customers with their broken vacuums. (It certainly makes me question the reliability of Dyson vacuums in general, but I'm not going to fault this particular repair facility for that.) I spent an hour here getting my vacuum repaired (about half of that was waiting for a test battery to charge), but in that time I watched the employees service about 15 different vacuums, which if you think about it is a vacuum every 4 minutes. That's fast-food level of customer throughput and these machines are clearly more sophisticated than a burger and fries! It was impressive customer service all things considered. Would have been nicer if the store was empty because the vacuums were more reliable, but kudos to the employees doing a good job and being very efficient and technically...