Metro by T-Mobile — Local services in Kirkland

WARNING: DO NOT USE THIS STORE!!! Would rate ZERO stars if that was an option. We bought a Timex Family Connect watch for our child, which the charger broke after a couple months. We came into the store and was told by Marcio (branch manager) who told us he would call us tomorrow after he calls his boss (Luis). Received no call. Called him back over a week later and was told his boss had a charger he would give us as replacement, but would call his boss and get back to us. Over a week later, I called again. Marcio tells me he will call his boss right there. He calls on speaker and Luis says he sees one on Amazon for $7.99. I go on and there is no charger compatible with this watch! I call Marcio back and he says he’ll call his boss Luis. We got an absolute run-around for 3 weeks. This place has terrible customer service and no interest in helping the customer. We are extremely disappointed in the branch manager Marcio and his boss Luis. MetroPCS should take a good hard look at this branch and consider taking it back, because they are very poorly representing the company. DO NOT USE...

First off I start with a review of a service not the store! Horrible service !! Not worth of money ! I was losing signal on and off. When I finally decided to stop the service I called customer service and they ask my name I told them my name and they say nothing match ! So I went to this store and guy pulled my account and the young kid who register my service he had my drivers license and somehow he misspelled my name twice and use my middle as my last name !!!! Seriously!!! Any middle school kid know where is a last name and where is a middle ! But in case if you are not sure you can always ask a customer I was standing there in front of him the whole time and he didn’t even...

Professional CRlMlNALS; They strive to cheat you at every step.

I wanted a certain phone, promenantly labeled at a great price, however it was not in inventory. I was running out of time on my old account. So when they got inventory they jacked me for an extra $60 Classic bait & switch. So their phone was defective. They fraudulenly claimed there was no warranty, so they could sell me innsurance for their comisssion.

Then they cranked up a $17.50 charge on my account without telling me causiñg my phone...