T.J. Maxx — Local services in LaGrange

This is an experience my wife went through, and I am leaving this review on her behalf. After completing her purchase and returning home, she noticed that the clearance price had not been applied on the receipt, so she went back to the store. She greeted the same cashier twice with ‘Hello again,’ but the cashier ignored her, kept looking at her phone, and even the other employee nearby appeared to be watching nervously. Despite this, the cashier did not properly listen to my wife and proceeded with a return on her own. She placed the items as if throwing them toward my wife, processed the return without consent, then grabbed the items again and tossed them behind the counter. The receipt was also tossed back.

When my wife repeatedly explained that it was not a return but simply a pricing error, the cashier finally corrected it — yet never apologized for her mistake or for treating my wife disrespectfully. Instead, she only spoke to the other employee and brushed it off by saying, ‘I misunderstood.’

The cashier’s behavior, attitude, and lack of respect were completely inappropriate and unprofessional. As Asians, we don’t want to assume every unpleasant experience is about racism, but this encounter was undeniably improper and offensive. Above all, my wife was left deeply hurt by...

I come to this location often. I went in this evening to grab a few things. I checked online before going to make sure I had enough time to look around. The website say they close at 9:30 & the phone recording says 10. That’s the first problem. So, I go in thinking I have a little over half an hour & an associate says ‘we close in 2 minutes’. I assumed she was talking about the dressing room because it always closes earlier than the actual store. I go to meet my mother to see if she’s found what she was looking for. Another associate says to me that they’re closed & that they close at 9pm. My issue is with the website, phone recording & associates not at all coinciding with one another. My second issue is with the associates being rude about wanting us to leave. I understand wanting to go home, but it’s your job to do your job. We come in there all the time & cause no issues. The store needs to get on the same accord with...

Shout out to the fabulous customer service folks at my LaGrange store. I shop here often and these people go out of there way to make sure I have a great experience every single time. Joe usually meets me with a buggy somewhere in the aisles and I get waves and smiles as I make my way around the store from all the staff. I'd like to especially mention Matessia (not sure about the spelling) for always making my day. She greets me with a "hello beautiful" and a kind smile (no matter how I'm...