The Home Depot — Local services in Lake Geneva

I called on 6/19 about renting a boom lift on 6/20. The employee on the phone let me know that I could rent it until 10am on 6/21. I let him know we would be there between 10am - 11am on 6/20. When we arrived on 6/20 at 11am, we let the employee behind the counter know that we had called and gave our information over the phone to rent the 30’ boom lift. The employee behind the counter started off rude with us. He first stated that we needed to have the lift back by 10am the next day. Then changed it to 9:30 and then again to 9am. I was ok with having it back by 9am because we would be able to do the work we needed to before it got dark out. The employee came out, helped attach the lift to our vehicle, had me come in to make the payment and handed me the controls. When we arrived home at 12:30pm (which is 45 minutes away) we looked over what he had given me and there was no key. I called and the employee on the phone let me know that they see the key was still at the store. We had to drive back 45 minutes to get the key. When I went to the door the employee cracked the door open just enough to hand me the key and then closed the door right away. We did not get back home until around 3pm. We lost 2+ hours looking for the keys, calling the store and having to drive back to the store for keys. Then when I arrived to return the equipment all the employee said was thank you for returning the equipment. If we could have had the equipment for the 24 hour period I paid for we could have gotten all of the work done that we needed to but instead we did not get to start work until 3pm and there was no time to do work in the morning before we had to have it back to the store for the next customer. Initially when we picked it up at 11am we would have had more day light...

The employees in this store are lazy and refuse to help load materials purchased. Ordered $3,000 worth of flooring and the employee tasked with helping to load the material, Ed, said it was a liability to help load the material into my truck and refused to help. He was vivibly high and stood off to the side and watched while it was loaded.

One week prior, i had ordered 2 awnings, weighing 80 pounds a piece, picked them up and was told someone would be out to help load them into my truck. I waited for 15 min and finally some random person in the parking lot helped load them because nobody came out to help.

2 days after that experience, i bought 2 toilets. Again, was told someone would be out to help load them. I waited 10 min, nobody came so i loaded them by myself. Afterwards i noticed another man waiting to have a toilet loaded into his truck as well and i helped him load it because nobody came to help him either.

I will never order from this store again. Customer service is pathetic and the employees are lazy people with soft hands. Talked to the manager and she was more upset that i was angry at the situation, than the fact that her workers dont know how to do their jobs. Its easy to see how the employees are so bad at their jobs when the manager doesnt know how to manage them.

On a side note, i ordered $2,500 worth of kitchen cabinets from this store as well in the middle of may, specifically told them not to bring me a lazy susan that had the side of it broken...the delivered it anyway. I returned i to the janesville homedepot and the lady at the service counter took me back to get a new one and without asking, told me she would come with me to help put it in my truck. It amazes me how 2 locations can be so different. Lake geneva...

I’m livid! Called the Home Depot in Lake Geneva WI. Talked to Jake the manager about getting another discount off a riding lawnmower. He agreed $400.00 discount . He said he couldn’t give me 10% from coupon but he’d give me $400 off. So I go out of my way, rent a trailer to pick it up and they ask for my coupon. I said Jake said he couldn’t use the coupon on this. It went back and fourth about how they had to have the coupon to balance their books and make sure I didn’t try to use the coupon again. Which was their real reason. I didn’t bring it with me because Jake said they couldn’t use the coupon in the discount he was giving me. I told them I would not use it and I would throw it away. That was not enough Service desk called HQ and confirmed I had a coupon but expired on May 11th. Suddenly it was all about the coupon and they couldn’t honor it because it was expired but they would go ahead and give me 200$ off. I said NO! Jake was giving me 400$ off and had nothing to do with the coupon suddenly I can’t buy it without a coupon but funny they would still give me $200 off. Does ANY of this make sense? No! It was a ploy to get me in then, thinking I’d pay more in the end. Very bad business dealings with customers. We shop a lot at Home Depot but you just lost a customer! I’m just livid I jumped through hoops to rent a trailer then, Home Depot changed their minds once I got there. This is how you treat your loyal customers? I offered to buy it while on the phone with Jake and said wait till you come in. We spent thousands at Home Depot but I’ll be shopping at Lowes from now on! The lawn mower was 4799.00 but I guess it wasn’t a big enough sale...