Beach House — Local services in Lake Havasu City

I bought my first pair of reef sandals from here today. I was extremely excited and looking forward to what I thought was good quality sandals. However, when I walked 5 feet outside the door, my grandma looked at the shoes. She showed me that the straps on the side were peeling off immediately. She accompanied me back into the establishment. She showed one of the gals working there the defective item. She let her know that I needed a refund. The store associate let us know that printed on the receipt it said, “No refunds.” Then my Grandma asked for me to receive store credit. We were refused. Another store associate came over and the 2 gals let us know that they could only do an even exchange. I would have been more than fine and content with this option. Unfortunately, they did not carry an extra pair in my most comfortable and confident size. There was no other style of sandal that I desired. I was forced into getting a pair 2 sizes smaller than I typically wear. They didn’t have my size in the style I wanted in the back or anywhere else. I asked the 2 store associates if they had signs posted in their store listing their store policies and stipulations. They said they did not. They let us know it was printed on the receipt. I let them know that o understand but it is extremely frustrating and unfortunate for the policies to be listed on the receipt AFTER you purchase. If I would have known the policies beforehand, I would have been more cautious and hesitant to buy. The situation was an extreme let down because I do not live in this state, and I will not be given the chance to do a proper exchange. I also did not appreciate the lack of compassion and empathy from the store associates. I would have been more appreciative if the two store associates would’ve offered my Grandma or I to speak to the store manager or owner and explain the situation. PSA: if you choose to shop here, they do not do returns or store credit at all under no circumstances. I will not be returning here again. If you are the manager or store owner, please do not feel like you need to respond unless you are willing to offer an alternative or...

Purchased 2 trunks for husband, I specifically asked cashier if I can return with no issues if they didn't fit him or didn't like them. Cashier said no just on women's swim suits is where we have policy in place.

Literally a day later I tried to return and would only get a store credit. I repeated what was said at time of purchase and cashier said sorry for your luck.

Cashier today was rude and made me feel...

I been there and i try to buy a hat at $ 8.00 but when the cashier take she said $15.00 and i said you do mistake, i show her all hats and it was $8.00...She call his manager and he don't honor the tag price!!! That is not the law...DONT BUY THERE!!! And the...