Hubby and I had dinner here on a Thursday night to celebrate our anniversary. (make sure you stop by the lobby to check out the actual size replica of the queen's carriage) We had reservations for 5 pm but decided to get there a little early for drinks. The bar is large, nice and had about a dozen people. The dining tables are spread apart and have cloth coverings, like any fine dining. Most of the patrons were seniors, but it was probably because of the early dinner hour, lol. We were shown to a booth which felt private and had comfortable seats. We were pleasantly surprised to find out that happy hour has 1/2 priced appetizers & $1 off drinks, (still expensive) but had to ask our waitress to find out this info. It was not volunteered until we asked. We each had a beer & shared the 4 bourbon glazed bacon wrapped prawns, which were very good, although the glaze detracts & is unnecessary. For dinner, we both ordered the filet mignons, which were seasoned well and did not need additional sauces, etc. His was cooked as ordered mine was a little over done, as I had ordered med rare and it came out the same as his medium. The baked potatoes were a little over baked especially for a 5 pm dinner time. By contrast, the asparagus was a little crunchy, but acceptable. My Caesar salad was almost completely dry without dressing but that was quickly resolved by requesting more dressing and mixing it in. It had nice big shavings of fresh parmesan cheese on top however, the croutons were greasy like they had been thrown into the deep fryer and tasted like old, fried chicken grease. The rolls are not served warm but half of them are cheese bread rolls which was kind of interesting. The butter served with the rolls has some kind of strong seasonings mixed into it, trying to make butter special, but which I did not care for. No items are on the table, (covid rule probably) so if you like to have plain butter, extra napkins, salt, pepper, steak sauce, etc ask for those right away and you won't be waiting later while your food gets cold. Overall our service was friendly and attentive. I liked that they has different people to serve food vs. to remove the empty glasses and used dishes. I would give the restaurant a 3.5 instead of a 4, if it was possible. Overall, our experience was not up to par with the prices charged, but we had a $25 gift certificate that softened the blow. But armed with information we now know, we would return again for a second try. With a little tweaking from the head chef, this could be a 5 Google...
Read moreThis spot is really nice to have a meal. The problem is that in the last two visits, one yesterday, and one two on St. Patrick’s Day about three weeks ago, I had similar problems. I will speak of the visit yesterday since it is more recent. I ordered the Pasta Pomodoro, bread, Cesar’s Salad, and iced tea from my server. It all came pretty quickly and tasted good. But the iced tea was sweetened. I don’t drink sugar drinks, so I wanted to switch it for an unsweetened drink. However, I literally never saw my server again after she brought my pasta, which meant that I had no way to exchange my drink. Towards the end of my meal, I was able to flag down a food-runner and tell him the problem. He said he would tell my server. But more minutes elapsed and eventually he was coming by again and I asked him how the unsweetened tea was coming. He seemed surprised that my server never came again and went back to investigate. He soon arrived back at my table stating that the unsweetened tea was all gone. The surprising thing about all of this was that my server never came back to my table until she delivered the check. And that check had the iced tea listed on it. I asked her to remove the tea since I had sent it back, which she did. Flash back to Saint Patrick’s day, 2021, a few weeks ago, and we had the same problem. My wife and I had ordered our food, and gotten pretty well through the meal when we had not been visited back by our server, this time a male server. We wanted to order another item from the menu, but weren’t able to through most of our meal because the server had not ever come back to our table. The upshot is that, though this restaurant is a nice place to sit and eat, and the food is overall good, the servers somehow have not been impressed upon by the management to make sure that they are checking back with their customers. I give the restaurant three stars because their food and atmosphere is great. I would have given it four or five stars but for the poor checking back of the servers on what seems to be a consistent basis over two visits...
Read moreCame over the weekend for a bachelorette party and were really excited for our dinner. Unfortunately, the experience was disappointing from the start.
We were greeted and seated promptly, and our server brought waters—but they were cucumber-infused. One of our guests is allergic, so we requested plain water multiple times, but it never came.
When we asked for drink recommendations, the server suggested one because it was “pretty”—it arrived in a basic beer glass. We were hoping for more thoughtful guidance but didn’t get much. When we asked about the Lomo Saltado, the server mentioned it was “good, just salty.” Three in our group ordered it—two of them are Peruvian and were excited to try a familiar cultural dish—but it turned out to be extremely salty and nearly inedible.
Throughout the meal, our server was largely absent. We had to flag down others just to get water refills (still cucumber). As for the food: the scallop dish came with only three scallops and three plantains—hardly a meal. The chicken was overcooked and drowned in gravy. Out of eight of us, only one person enjoyed their food (French fries and lettuce wraps).
We also had to ask two different staff members to track down our server for another round of drinks. The restaurant wasn’t even busy, which made the lack of attentiveness more frustrating. When the guests who ordered the Lomo Saltado shared that it was inedible, the server responded, “Well, salt is in the name.” That’s incorrect—Saltado means “stir-fried,” not salty.
Lastly, the atmosphere was anything but upscale—there was a woman grinding on someone at the bar in full view of diners.
For the price, the quality of food, service, and ambiance fell far below expectations....
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