Magic Jewelers — Local services in Lakeland

I went in wanting to reset my engagement ring as the center diamond fell out. We have the certification and everything that it is a real diamond, and they were more concerned on whether it was a diamond or not. I had previously gone to Kay’s and Zales and they were more concerned if they could fix it and add prongs to my ring. She had checked to make sure it was a diamond, and ended up telling me that it was cubic zirconia. I knew from when she said that, they were going to try to change out my center diamond. Then we were told that it would only be $60 to add the prongs to it… where has 18k gold ever been so cheap? Really don’t understand why it was more important if my diamond was a diamond or not, just wanted my ring fixed. Ended up going to get it diamond tested and it is a real diamond. Very disgusted with how...

Brought in 14k 20” solid chain to have gold added to every link because links were wearing thin, they said would take 4 days, 2 months later it was only 1/3 done but I took it for a wedding and brought back 2 weeks later to have them finish…. A month later they say it’s done. I pick up and it’s now only 18” but weighs the same as it did when I dropped off!!! They said it’s free cause how long it took but claimed nothing is wrong because the weight is the same!! I said it should weigh more with every link being added to!! So now my chain is like a choker. Terrible customer service and I tried to reach out to owner and he wouldn’t get...

I just received my xoxo name plate in December around Christmas time and my plate wasn't laying right so they had to make some adjustments to it. It's 3 months later and my name plate literally just broke in half just from me taking it out of the box. I spent almost 2 grand on this xoxo name plate. I shouldn't be having these problems. Please don't buy any jewelry from them. I refuse to take my necklace back there just for them to do a crappy job at repairing it. I definitely regret purchasing anything...