Charlotte Russe — Local services in Lakewood

So I just left the store I spoke to yasely she claims to be the store manager .I been coming to this Charlotte Russe for years . I payed my items the only things she said was the skirt is $15 that’s all nothing about final sale was announced or any signs beside bottom she wasn’t able to explain to me at all .but before I walked out of the store I decided to exchange a perfume it wasn’t open at all.The receipt doesn’t says perfumes were final sale I never step out of the store in the bottom of the receipt it never said perfume or anything that has to do with it but it only said jewelry she kept saying it’s in the bottom & it didn’t say anything at all .she continued to tell me she couldn’t do anything so I ask my self how are you the manager ? And can’t do nothing .The perfume wasn’t open than the other employee starts telling me in Spanish like if I didn’t understand but when I walk up to the manager she look confused and kept saying final sale final because she already look stupid cause in the receipt doesn’t say anything about accessories either I never thought jewelry means perfume🤦🏼‍♀️but I work for costumers service and she needs to be more professional so called “manager “! I don’t even talk to my costumers like that she sounds so ghetto.i didn’t ask the other girl her name but it was really racism of her telling me in Spanish when i was speaking english it’s sad I need an apology because they wouldn’t want me to come in there and starts talking to them in a different language ;just because there a different skin color I’m very proud to be Latina.i would’ve understand if I had approached them in Spanish they stereotype me I hope she never gone threw nothing like this . What about if I didn’t speak Spanish how would they feel ?!I’ll be waiting for owner to response.one thing I love my culture and love speaking Spanish is just the fact I was...

Worst customer service ever. I purchase a skirt for like $15. I WASN’T informed there were no kind of returns. So I walked out of the store and less than 30 min I decided I didn’t want the skirt. Came back tried to return it. And they said no returns. Cashier Valerie and Manager Rosa were rude and acted like I was asking for something imposible to do. First of all, train your workers to let customers know ALL ITEMS ARE FINAL SALE. PUT A SIGN ENTERING THE STORE OR SOMETHING. So...

horrible employees!! I was trying to buy a shirt i found but there was no cashiers at the check out. I was looking like a lost deer looking around for any employee to pay. I think its dumb to not have anyone at all at the check out. Took forever til i found someone. Even when i did find her, she just looked miserable and didnt even talk. Anyone could rob this store for not having any...