COACH Outlet — Local services in Lakewood

The store seems to have lovely looking merchandise so it is sad how one bad customer service experience can turn one away from the store and the brand forever. A couple of years ago my husband bought me a Coach wallet. I was a bit apprehensive of owning a non-leather wallet and surprised as he typically would get name-brand in leather. Fabric always gets dirty easier. He said Coach salesperson assured him THEIR fabric is stain-resistant and easy to clean. Not particularly, as I learned, but I was able to maintain. Recent online research suggested to use Coach-produced special cleaner. This was my first time in Cotton Mills complex so passing Coach store I decided to come in and purchase the cleaner and give it a try. A well-groomed charming young sales lady was welcoming at first but when heard I was just looking for a cleaner and saw me pull out my wallet she turned sour and declared that their cleaner is not going to help me. When I asked what would she suggested I buy a new wallet - Coach of course. I found it both tacky and pushy. I feel that she demonstrated the brand does not stand behind its guarantee. Too bad I did not have time to find her manager. This arrogant young sales associate definitely convinced me not to ever buy ANYTHING Coach and to never want to step my foot into Coach at Cotton Mills. Nice shopping...

This is my favorite Coach Outlet store! I have been to all of them in the area but keep on coming back to the one in Colorado Mills simply because of the lovely people who work here. I am always greeted when I enter the store and assisted in a friendly and courteous manner, without being overbearing or intrusive. Every single person that works in Coach Outlet Colorado Mills has been wonderful, so it's difficult to single out anyone in particular. I have returned some items that I have purchased online, and I was never pressured to buy anything in return. They even returned things for me for free to the Coach Outlet Headquarters because once I purchased them online, using PayPal, not my credit card. And when I buy something there I have always been assisted by one of the lovely people who work in the store. Like today, for example: I went to buy one their lovely perfumes and was set on a certain fragrance. However, one of the ladies there suggested that I try their new product- Dreams Sunset. And I am so happy that she did, because ai ended up buying it and absolutely love it! Thank you, Coach Outlet Colorado Mills, for your outstanding customer service! You have a customer...

If I could give zero stars I would. First we made and appointment because of everything going on which was fine. Was greeted at the door because they had to open it. I’m pregnant and there was a purse on the top self waited around while everyone was just talking to each other. Finally someone got it for me no one tried to up sale me. Finally I was like I’m done because I’m not getting help so I went to buy my stuff then finally they started talking to me all sweet. I felt profiled there, the only way someone talked to me was when I bought something. My friend was also with me and got something shout out to him for helping her, but the manager right after I was done buying was like ok I will let you out now mind you it was me and my friend and the works there so I was like no I’m with her. Finally I just walked out because I felt all eyes on me. Never again don’t go here if Michael Kors is open I’m takin one of the bags back because I prefer...