J.Crew Factory — Local services in Lakewood

Jason M. Truly went above and beyond to help us. It was already closing time, made the transition super easy and not rushing it at all. My first receipt had house account as sales person… When I asked the lady on the register if he was a manager she said he is “just” a sales associate. Well to me he acted like the SM, super proud and happy to help even though it was already late on Black Friday, hardly ever you get such a great customer service from anyone anymore. I truly hope the company takes care of the associates who work hard and still have a smile at the end of the day...

My sister, my mom and I were just in this store 10 mins ago. I was very appalled at their customer service. They ignored us completely, they never greeted us, never asked with we needed help. NOTHING. They IGNORED us. They just pretended we weren’t there. We were in the store for 15-20 minutes. I don’t want to make it about skin color but they sure make it hard....

It is hard to give a rating...The staff are friendly but...I was there to return an online order and was told they cannot process returns for J Crew orders, only J Crew factory orders...and I have to go to the cherry creek store to return or pay the 8 bucks return shipping. The staff was apologetic, and it is certainly not his fault. But...