Pawn Plus — Local services in Lancaster

They can’t stay in business if you keep doing business with them… ⚠️ Customer Complaints & Allegations Multiple customers have reported issues with transactions and service quality: • Double Charging Incident: A customer alleged being charged twice for a single purchase, totaling approximately $355. The individual claimed that one transaction was processed while the other remained pending, leading to a lack of refund or receipt. • Product Misrepresentation: Another patron reported purchasing an electronic item that was misrepresented in terms of brand and condition, with missing parts and poor quality.  • Lowball Offers: Some customers expressed dissatisfaction with the store’s appraisal practices, stating that they received offers significantly below the value of their items, even after investing in repairs. 

🧑‍💼 Employee Feedback Employee reviews on platforms like Indeed highlight internal challenges:  • Management Issues: An employee described the Lancaster location as having poor management, alleging that the manager engaged in unethical behavior and was disrespectful to staff.  • High Turnover: Reports indicate a high employee turnover rate, with staff citing unmet promises from upper management and a lack of support. 

📉 Business Reputation • Yelp Rating: Pawn Plus holds an average rating of 2.1 out of 5 stars based on 32 reviews, indicating general customer dissatisfaction.  • Better Business Bureau (BBB): The business is not accredited by the BBB, and the bureau has noted a lack of response to requests for basic company information. 

📝 Conclusion While Pawn Plus in Lancaster has served the community for over 30 years, the accumulation of negative customer experiences and employee grievances suggests caution. Potential customers and job seekers should thoroughly research and consider these factors before engaging with the business. For those seeking alternatives, exploring other local pawn shops with higher ratings and better reputations may be advisable.

Do with this info what you will…

If you believe Pawn Plus in Lancaster is engaging in fraudulent, unethical, or illegal activities, there are legitimate channels you can pursue to initiate investigations or actions that could lead to penalties, sanctions, or potentially even closure. Here’s how to proceed effectively:

File a Formal Complaint a. Pennsylvania Attorney General – Bureau of Consumer Protection You can file a complaint if you were misled, scammed, or treated unfairly. • Website: attorneygeneral.gov/submit-a-complaint • Phone: 800-441-2555

b. Better Business Bureau (BBB) Document repeated patterns of complaints or unresolved disputes. • File a complaint: www.bbb.org c. Federal Trade Commission (FTC) For deceptive business practices or fraudulent activity. • File here: reportfraud.ftc.gov

Contact Local Law Enforcement If there are criminal concerns (e.g., theft, fraud, stolen goods being resold): • Lancaster Bureau of Police • Phone (non-emergency): (717) 735-3300 • Anonymous tips: Lancaster CrimeWatch

Contact Local Government/City Officials If the business violates zoning, licensing, or health codes: • Lancaster City Business License Office • Ask whether Pawn Plus has active licenses and if violations are on record.

Report to the PA Department of State If they are operating without proper licensure for secondhand dealing or pawnbroking: • State Licensing Board Complaints: www.dos.pa.gov • Or call the Bureau of Professional and Occupational Affairs: 717-787-8503

Organize Public Awareness If formal efforts are slow, you can also: • Leave honest, detailed reviews on Google, Yelp, and Facebook. • Create a public Facebook group or page gathering consumer stories. • Contact local news media (e.g., LNP | LancasterOnline) to share your experience and expose ongoing problems.

Important Notes • Focus only on documented facts and verifiable experiences. • Do not make threats or incite others to harass or defame—stick to truth and...

Tbh if there was less then a star I would put that . This is my very first time ever dealing with this shop (I heard stories) but I don’t judge a book by it’s cover until I find out ! Today I walked in that store with 2 watches that are 100% authentic . Model number 27-740 all gold/diamond watch. Pro diver invicta gold/diamond edition. That was the first watch . Which I paid 2,400$ 4 years ago . It’s now on the site for 2,740$. A young kid (employee) at pawn plus decided to go on eBay looked up pro diver and observed all the cheap silver/ metal material models that are valued between 40-100$! Then had the nerve to offer me 60$ for my first watch! Even tho the ones he seen has no diamonds and it wasn’t gold ! I looked on eBay myself as he was doing it and eBay don’t even have my watch for sale !! There’s different models/material/editions for a Reason! He tried to offer the same price as a cheap class . I never leave reviews but that was extremely disrespectful! Either they have employees who don’t know what to look for and take the time to do proper examination or there just robbing the public . My second watch is a yellow gold and genuine diamond watch I paid 1200$ from Kay’s jewelers and they offered 55$. I just can’t believe the disrespect they give towards people . We’re not all crack heads nor bums! I would literally never do business or walk in there business again! My watch isn’t some cheap product that you could easily find on eBay ! Because I was checking eBay as he was! The kid looked like he was 20! Management def needs changed or fired ! Both watches were 100% gold & diamond and heavy ! And you offered 125$ total ! WOW! Terrible service . I’m so confident that’s what they did that I’m going to upload a picture of one of my watches so the world can see how they offered me 60$ for a 2740$ watch! I’m extremely reasonable ! But to offer prices like they do are offensive ! I truly hope management sees this ! But I’m sure nothing...

I was referred to this place by a friend because I am Trying to Sell hair clippers that I barely used once on my sons head. When I first walked in the door a young Spanish guy was standing there looking me up and down as if I was a piece if trash. I should have walked out based on that alone! Like seriously the black and brown relationships have to get better in this city smh....anyway the guy opens the clipper box and asked if I used them. Clearly you can't tell because you wouldn't have had to ask. I told him I barley used them on my son, and he said. No, he won't take them and when I asked why he asked me would I want to use clippers someone else used🤔 🤔🤔 I'm like well it happens at barber shops every day...his comment is yea but Barbers clean their clippers🤔🤔i said well wouldn't the person clean these before they use them🤔 he then gives me the typical ” I am not going to argue with you” response that is given to a black female that has the audacity to question anything or anyone. I had a iPod that he wanted to look at but i decided to take my...