Zales Outlet — Local services in Las Vegas

I've been to Zales many times in the past and this time I came to buy a wedding ring with my parents. They both generously decided to buy the rings on a budget. I informed the salesperson, Jim I think, about the budget and he bluntly told me, "No, you won't find any good wedding rings under that amount." When I know, guaranteed, they have rings under the budget. I've been on the website and in store countless of times; not sure why he would suggest that, as if he's implying they simply don't have good rings in that price range.

I simply wish he would at least have suggested some good rings or be somewhat respectable when finding the ring.

He also suggested to try on wedding rings way, way over our budget. Yes, I asked about the ring and price. Though why even suggest to try it on if it's almost twice our budget? After trying on many rings and not wanting any rings over the budget, he finally stopped asking me to try any rings over that amount.

Anyways, this won't stop me from coming back to Zales. The store is clean and the rings always look beautiful. All the salesmen were dressed...

I am not sure if the good reviews on this particular store are from their family and friends but it is not like that.

Sales man are scamming customers as well as the Store manager Tony Dicosola.

My wife purchased a time pice (ROLEX) knowing it was second hand but what they forgot to mention is that they had modified the watch and when we took it to Rolex for a service they didn’t want anything to do with it because major components were counterfeit or modified and the service wasn’t able to be done under those circumstances.

We then went to the store to get a refund and many excuses were said as well as the poor customer service. Zales “a reputable” jewelry store SELLING FAKE ROLEX.

Their reply was that they specify in the certificate that they are not 100% authentic. Which we could believe since we never got a certificate and the guy who sold us the watch never mention anything about not being 100% authentic.

$15,000 dollar purchase and he (Tony Dicosola) say there is nothing I can do and that’s it.

People please don’t let this scammers get you. They are not...

Most associates were very kind and professional but after one sales associate offered me the service of sending my ring to get repaired and get a lifetime warranty on the ring (which I was excited to pay for and do) another sales associate jumped in front of her to tell me Zales would never deign to work on my ring since the center stone was moissanite and not a diamond. She then went on to explain that Zales doesn't sell moissanite or cubic zirconia (which are obviously the same to her mind) and condescend to me while the other sales associate apologized to me for the misunderstanding. After talking down to my husband and I about how low quality our wedding rings were for about 5 minutes she smiled at me and said "Oh but it's very pretty though." as if to make up for how pathetic we were to her.

Was a really uncomfortable experience and unlike most interactions I had had at that location. I don't expect to return.

Michael E Minden at Fashion Show has always been our go-to, I recommend them all...