AC Hotel Las Vegas Symphony Park — Hotel in Las Vegas

As a Platinum Elite member, I expect a level of service that reflects Marriott’s standards of hospitality and guest recognition. Unfortunately, my recent stay fell far below those expectations. From the moment I checked in, I was not acknowledged as an Elite member. The room I originally booked was not honored, and when I asked about it, I received no clear explanation.

Paul, who eventually told me he was the on-duty supervisor, never identified himself as such during check-in. It was only after I came back down to complain that he mentioned his role. During the check-in itself, he offered no recognition of my status. I was not welcomed, not offered water, not given points, and not acknowledged in any meaningful way. I had to ask for every courtesy that should have come standard.

What made this experience even worse was watching another gentleman get checked in right beside me. The associate helping him immediately thanked him for his status and treated him with the level of respect I have always associated with Marriott. Another employee, who appeared to be a colleague, also acknowledged him. The inconsistency was glaring and made my experience feel even more dismissive and unprofessional.

Marriott prides itself on consistency, attention to detail, and recognition of loyal guests. This property reflected none of that. I was grateful that I used points instead of paying cash because the experience was so poor that I immediately checked back out.

I will never stay at this property again. Management should take a serious look at retraining staff on Marriott’s customer service standards and ensuring loyalty members are properly recognized. Until that happens, this location will continue to fall short of the...

I’m writing this review because so many people don’t realize the strength and power that of travel agents and heir clients. I had a delayed flight in Las Vegas Nevada tonight with my new flight leaving at 5 am. I booked at this hotel through the bonvoy VIP desk for a 10:30PM check in with a 3 am check out so I could make my 5am flight. The reservations desk told me the upgrade to the commons suite was available and made all appropriate notes and adjustments for the upgrade, upon arrival|at hotel I’m told I cannot have the room because it’s something wrong with the door lock. It’s a brand new hotel and this one room has a door lock problem? I don’t believe it, even if so I said you can let me in I’m not leaving out again for the night so i don’t care about the key not working once i’m in. That was still a no|go. I feel like managers sometimes judge who they want to have the rooms and who they don’t. It’s not good business especially when I sit on the board for the Las Vegas Wedding chapel, bringing all sorts of groups to these properties. Please do better. I will not return. It’s too new of a hotel to have these sort of issues, Especially when your sending me emails and invites to check the property out. I just asked them|to cancel my reservation and i’ll go to the hilton down the way. Never an...

If you’re still eating reheated calamari across the street before a show, I pity you. AC Hotel Symphony Park has figured out the formula: a dining room that feels polished without trying too hard, cocktails that actually justify the price tag, and a one-block stroll to the Smith Center—meaning you don’t have to budget 40 minutes of your evening for parking purgatory.

The food? Flawless. Brick Chicken with Rigatoni—crispy, juicy, deeply satisfying. Chicken Milanese Torta—basically Italy’s love letter on a bun. Mussels with chorizo—so good you’ll be resentfully guarding your bowl like a dragon with treasure. Order extra toasted bread or you’ll be shamelessly tilting the bowl to your lips, and I won’t be held responsible for the looks you’ll get.

Cocktails: The Smoky Old Fashioned is pure theater—citrus zest perfumed by a smoke plume so aromatic it deserves its own billing. The Pistachio Espresso Martini is decadent enough to make you forget you swore off dessert cocktails in 2012.

And the staff—Katherine, Natalia, and the whole crew—manage that miraculous balance of attentive without hovering, like they’ve actually read the manual on hospitality.

Perfect food, perfect drinks, fair prices, stress-free parking, and the Smith Center next door. New York, take notes: this is how you open a...