Lakemont Jewelers — Local services in Lavonia

No stars most def (it would not allow me to not put none). Months ago I walked in and met a very nice young lady named Nikki and got a quote from the man there that fixes the jewelry to fix my grandmothers ring. 600.00 quote not to resize just to fix the broken pieces., very pricy but ok it needed to be fixed as my grandmother had just passed. Well we went in several times, myself and my husband, to make payments on the ring and once my husband went along in his beat up work truck and sat outside to wait for them to open which is usually 10 am I believe well what he got instead was the law called and the law literally told my husband they were "scared" of him. A customer mind you they had seen on more than one occasion sitting in a parking lot minding his business waiting for them to open. So I did what anyone would do and contacted the man who runs the place whose name I cannot remember at this moment and not only did I not get an apology for stereotyping my husband but he went to their defense. I finally said you have mad a huge mistake because I am an avid jewelry lover and not only did you over charge me for something you barely did (since then I got estimates of 150-200) other places telling me I got robbed basically but even in asking him for an apology from either him or the girls it was refused. They have no idea what kind of money they just missed out on. We may not look like much but Im a paralegal of many years and love jewelry. The loss is on them and all because even tho they are "nice" their pride would not allow an apology. She could have came to door and said something anything other than calling the police. Pop your head out or answer one for the many calls he made while sitting there. I will continue to pray for ppl who sterotype others.

THIS IS IN RESPONSE TO YOUR RESPONSE: Thank you for acknowledging now you knew the customer as we had been in many times , sad you would call law to a customer, as previously stated when you run a business and in a commercial parking lot and you see a customer out there before wasting the time of our local police dept and tell them "your scared" when they are just sitting in the vehicle and had got out once and knocked and called repeatedly while sitting out there maybe just maybe you could have took other measures like maybe answering the phone (two and two together hey that might be the person outside calling constantly) and let them know since he didnt see the sign. Sometimes we need direction in life. Simply put we were good customers even came and got out another layaway HOWEVER the point of this after much thought was that apology was asked of the store manager in an email I still have to either come from him or whoever and we never got that apology thats all I asked for. My husband took time off his work day and went to pay off that ridiculous charge of repairing my ring of 600 and was made to feel a certain way. Had the apology came then as a Christian woman I would have never felt compelled to put this review. Please do not msg again I am entitled to my review, it is the truth and I have spoken to several here that states you are extremely high and I should have never went to begin with. I dont have time for debates. Thank you and next time please note sitting in a public parking lot is not a...

NO INTEGRITY NO MORALS NO CONSCIENCE The owner of this establishment is the most dishonest man we have ever had the misfortune to meet. We wanted assistance resizing/adjusting my gold-plated enhancer ring so that it would adequately fit my rose gold diamond engagement ring. We very clearly relayed to the manager Amy that while the engagement ring was all rose gold, the enhancer was only rose gold-plated silver. She took the rings in a back room to the owner and many minutes later came back and told us the ring enhancer could not be adjusted. We thanked her for her time and honesty (how naive), and while she (audaciously) tried to convince us to stick around and purchase a different enhancer directly from them, we politely declined. Shortly afterwards on our commute home we noticed the gold had been manually SCRATCHED OFF of my enhancer ring and my gold engagement ring was also scratched thoroughly on the same side. We called Amy to question this and she quickly built her defense. She openly admitted that the owner tested the rings to see if they were gold this way! She claims he “wanted to make sure the enhancer wasn’t actually all gold”. Why was this ever necessary? We disclosed the material of each piece before Amy took the rings back to Dwayne (the owner). And even though we NEVER asked for my beautiful brand new rose gold diamond engagement ring to be touched, the owner had the AUDACITY to DAMAGE all of my rings and the AUDACITY to allow us to walk out of his store, while he sat behind a wall like a coward, crossing his fingers, hoping we wouldn’t notice.

Why not come out and admit that you damaged my ring? Offer to re-dip it for free? A “you break it, you buy it” scenario as we tend to do in a civil society? Would you not demand that I replace something in your store if I PURPOSELY damaged it? And if you tested my engagement ring, why not bother to buff it back out, for goodness sakes!? I cried at seeing my expensive ring scratched after only a few days of wearing it. And why did Amy say nothing? She was in the back with Dwayne the entire time? She brought my rings back in her hands in her brightly-lit showroom and turned a blind eye to the damage done.

My husband was upset, but fair and civil on the call. But Amy evaded all responsibility! She promised to speak to the owner and call us back. And, as predictable as crooks without integrity or morals can get— no call back, no apology from Dwayne.

May you reap what...

My mom was very recently diagnosed with Acute Leukemia. Apparently a very aggressive form of cancer. The doctors gave her 2 to 4 weeks to live. I asked her a million times, please tell me anything that you want or need and Ill do everything in my power to make sure you get it. The day after she came home from the hospital, she told me she would very much like to wear her necklace, that months before had been broken. I assured her that I would do my best. That afternoon I started calling jewelry stores. Every jewelry store I called said it would take 3 to 4 weeks to have the necklace fixed. I know I called 10 stores. I was becoming very discouraged and upset I wouldn't be able to get my mothers necklace back to her in time. The only store left to call was Lakemont Jewelers in Lavonia, GA. When I calleda very nice man named Dwayne picked up the phone. I explained to him what I needed and told him about my mom. He said they were really busy and he couldn't promise anything but he would try his best to fix and return the necklace to me as soon as possible. They called me first thing the next morning to pick up my moms necklace! I can't even begin to tell you how overjoyed I was to get that call. The way I see it is Lakemont Jewelry cared enough to make my moms last wish come true. If you want to go to a jewelry store that will listen and who really cares about you, please give Lakemont Jewelers as chance. They are now at the top of my list when it comes to purchasing or repairing any jewelry I have. I uploaded a picture of my mom when showed her the necklace. The smile on my moms face is priceless. Thank you so much Lakemont Jewelry. I look foward to doing future...