Aritzia — Local services in Leawood

Unfortunately, have had a bad customer service experience. Bought a coat in November. It broke early January. Took it back, they offered to exchange without issue but they didn't have my size or color in stock. They place an online order in store with expedited shipping. We wait a week and realize that the coat still hasn't shipped. Ring customer service (45 minute call), told to call back in 2 days if still hasn't shipped. Wait the 2 days, call back. Told to wait again. Finally call back and told that carrier has lost shipment. According to tracking, the carrier was never given the coat to ship. They process a return and a resale over the phone. I was assured that I would receive the coat within 2 days. 2 days later, coat still hasn't shipped. Texted customer service and was told it could take 10 business days. Not impressed. So still without a coat in these...

I had heard about unprofessional behavior from some staff at Aritzia, including incidents of discrimination. Unfortunately, I experienced this myself during a visit to this location. As an Asian customer, I visited with a fellow Asian friend, and when we entered, a staff member approached us. However, instead of offering assistance, she simply stared at us in silence. Just moments later, a white couple entered, and the same employee greeted them warmly with a smile, offering help right away. This clear disparity in treatment felt not only unprofessional but also discriminatory. Given this experience, I will not be returning...

Absolutely worst Aritzia EVER! I've never been more disappointed in going to an Aritzia which is just so sad to say. Pure mean girl vibes just from even walking in. Absolutely would be terrified to ask any of the girls for a size medium. Absolutely not one word was said to me but “ is that your stuff” sitting on the counter for checkout after she had asked me to put it there. I've never had a problem with going to an Aritzia before and have always had the best experience( shoutout to the fifth ave flagship store!! Love those girls). So upset especially considering this is down the Street from me. I will be shopping online...