Helzberg Diamonds — Local services in Leyden Township

I did had better hopes as in terms of customer service with the reviews. So for an online pick-up order that was ready before its expected date, I was impressed and excited to be able to just pick up my item. I came in and saw two associates. It was unclear if they were servicing the 2 other possible customers or doing tasks. I was not acknowledge so tried to inform one of the associates I was there for a pick-up order. I had a customer inform me prior to the worker " They'll be with you in a bit". The worker then rudely without looking at me stated " We're busy, you have to wait." Went back to the customer and serviced him with a smile and apologies for the interruption. So I looked around as I waited as I had wanted to possibly buy another item since I was there. The worker never introduced herself but just called over and asked if I had my ID and email for the pick-up order. At this point with those brief interactions I no longer wanted anything else from this store. Brief pick-up process, check ID, checked email, confirmed right item. I did not even bother to inspect my item until I was home. I truly understand customer service can be hard after a long day. I also would have valued an acknowledgment, an introduction of their name as they had done to the other customer, and or even a good bye after our interaction. All of which I had initiated and was seen done to the other customers. At least for me it was clear that the in store experience will vastly differ from your pick-up experience. So come in with a great deal of patience, or choose another location for those needs.

Standard notes and positives, store was clean, well light, and had varied selection of products to choose from. Is a corner location within the mall so easy to spot from the walkways. Workers attire was neat and appropriate for the work setting. Online orders may be fulfilled sooner than...

I had the absolute pleasure of working with Rhonda while purchasing my fiancée's wedding ring, and let me just say—she was a GEM herself. From start to finish, Rhonda made the entire experience smooth, special, and stress-free. Her knowledge, patience, and genuine care went far beyond your typical customer service.

She took the time to understand exactly what I was looking for, offered expert guidance without ever being pushy, and made sure every detail was perfect. Rhonda made what could have been an overwhelming decision feel exciting and joyful. Thanks to her, my fiancée’s ring is everything I hoped for—and more.

If you're ring shopping and want someone who truly cares about making your moment unforgettable, ask for Rhonda. She’s a...

Terrible service, jewelry is pretty. For me they didnt give me a box, receipt or the warranty I paid for. I even asked about the paperwork and they tried to say my phone number in the system was enough. I paid in full over $500.00 so when I left I contacted Helzberg customer service, so lm not impressed with them after this and having the receipt and warranty mailed to me is not the best interaction I could have had. I wanted to pick up in store to avoid conflict so beware the Bs they tell you when you ask for your paperwork. I don't even know when any of this will actually come or if it will. Keep in mind warranty is only valid if you take jewelry in every 6 months so it's a scam to not let a customer look at an...