Flagstar Bank — Local services in Livonia

Total shoutout to Carrie Curnow and Gina Ianitelli who really turned around my experience. After HORRIBLE online experience with FS on a couple of occasions I decided to show up in person - and I was loaded for bear. I had my mother with me who uses a walker. Struggling up the four steps outside the office a woman (who turned out to be Carrie) came rushing out to help me get Mom situated. Carrie didn't know if we were going to FS or another business on the strip, she was just there to help. She asked if we were going to FS and she'd help.

There was a lot to discuss b/c my Dad was dying on cancer, my Mom knew nothing about the finances but Carrie sorted everything out. Was patient with her, was very sympathetic and warm. A week later after my Dad passed we passed several other FS branches to go back to this branch to see Carrie again. We again had loads to discuss, Carrie was again very patient.

After sorting through all of Dad's financials with had yet another trip to make and this time saw Gina. She was excellent, patient, warm as well.

I have a complete difference of opinion about FS now, thanks to the interactions at this branch. I hope they sort out the online support people to be...

Terrible service from a banker by the name of Sheri. Walked in was 45 minutes until close to deal with a compromised business account and was told I would have to come back tomorrow because the other banker was busy with one customer and had one behind In front of, while she sat at her desk, not helping any customers. Dillon was great. Found another close branch to help service my needs. Will not be going back because of her lack...

I do not normally write reviews, however the customer service I recently received from flagstar at this location can not go unnoticed. I went through a headache with my account due to some outside cirmcustances and Gina was seriously a godsend to me! She was so helpful, accommodating and resolved my issue in a manner that really I can't thank her for enough! Thanks Gina,...