Mastercraft Jewelers — Local services in Livonia

Overall, I had an outstanding experience when purchasing my first luxurious time piece. I was immediately greeted by two salesman that work there (Steve and KC) and was asked if I needed any assistance. When I told them I was in the market to purchase my first luxury watch, they quickly guided me to their watch displays. I came in with a good idea of what watch I wanted to purchase, however they were happy to give me a high level overview of some of the other watches that they carried too. They listened to me when I described what I was looking for and were patient as I browsed the rest of their selection. I asked to look at multiple time pieces and they were happy to show me each one and tell me a little bit about them. Steve possesses extensive product knowledge about each watch brand they carry and quickly could answer my questions I had about multiple Omega watches in their selection. I was quite impressed how much he knew compared to salesman I dealt with at an Omega boutique in the past. After checking out a different AD that carried Cartier watches, I decided to come back and purchase the Omega from Mastercraft. Steve wrote the order up and quickly gathered the watch box and all of the contents that came with it while the KC removed a few links for me. They informed me of the factory warranty from Omega and told me if I ever had any other questions or needed anything, to come back or call and they’d be glad to answer. Like I said, I had an excellent experience and would recommend this jeweler to everyone I know. These guys are personable and not going to try and force you into purchasing something you’re not sure about. They do not treat you like a number like many other AD’s I visited, they’re willing to work with you. Go...

Mastercraft is the store to go to for all high-end timepieces and Steve the Watch Director/Sales Manager is the ONLY person to see when it comes to buying your next timepiece. He’s a GEM. My family and I will not shop with anyone else and if Steve is busy when we go to Mastercraft, we’ll wait however long we have to until he’s available. He’s the most knowledgable person we’ve ever dealt with when it comes to timepieces and we’re a client of his for life!! We’ve gone to many other jewelry stores throughout my lifetime and you always get the ‘used car salesman’ approach or people that are very limited with their knowledge about timepieces. We want to be able to talk about all brands and compare/contrast them and Steve knows everything about every brand!! Endless knowledge! On top of that he’s given me his direct cell phone number so anytime I need anything it’s so easy to contact him and he always replies right away day or night! Thank you for everything Steve! You’ll be seeing me soon for another addition to...

AWFUL EXPERIENCE!!! I called the store a week before stopping in with an idea of what I was interested in, but not limited to. The lady who I spoke with said that the diamond shape I was looking for (Oval) was unique, but that it would still be possible to get in some loose stones to look at. I walked into this beautiful jewelry store, excited to look and try on rings. That didn’t happen…. I was hardly acknowledged when we walked in, then the lady who I actually spoke with greeted me, but couldn't remember my name and then to make matters worse- she said that my information must have been thrown away. I decided to look beyond the rude initial visit and look at some semi mounts and solitaries. Our budget was small $3500, but nothing to sneeze at either… she literally couldn't find us anything to look at-even though I continually assured her that I was just browsing and open to suggestions- TERRIBLE first time experience- I don't recommend going here if you or your soon to be are excited about...