COACH Outlet — Local services in Locust Grove

Today I went to Coach and I was very disappointed. I am a client for many years, buying from Coach and what happened today had never happened to me. At Christmas I bought several purses and today I decided to use one of them. When I realized it was like used and I didn't really realize when I bought them it had stains like blue clothing and I was dressed in brown and yellow. Whenever I go, Natalie serves me very attentive, kind and always looks for something that I like and I always leave buying something. I probably go more than 3-4 times a month and spend approximately more than 1000 dollars at Coach monthly. If I don't go to the store I am buying online. I went with the idea of ​​being a loyal client, they will exchange my purse for the same one. I arrived and luckily Natalie was there, she greeted me kindly as always and I told her what I went for. I told her I remembered when I bought my purse and she said yes, let's look for another one and happily we looked for the same purse but I took the black one so that the same thing wouldn't happen and I was happy, even Natalie looked for a liquid that they have to clean purses and the stain didn't come out... but an employee arrived. Supposedly she's a new manager, I had never seen her, by the way, not very nice as I'm used to seeing people there and she said that it wasn't possible to change it because my purse was stained and it looked like it had already been used several times and I had to wait for the general manager. Ok with my purse in hand I decided to wait for the manager who had gone out to get his lunch, The supposed manager called the general manager I don't know what she explained to him because I didn't hear the conversation, he came and told me... I'm sorry the store manager said that he will not change your purse because it is a stain that you made by sticking it to your clothes and that is not included in the warranty. It made me so angry because he does not care about the money I spend each month investing in sales. I can buy many Coach purses, because I have Coach purses that I have paid up to 800.00 for a single purse and if I like something I pay for it and that's it. It's very sad that they didn't care about losing me as a client because I will not invest in purses from there again. A few days ago I had bought another purse from another brand and I had seriously thought about changing a little and this one really convinced me not to go back to that place. Anyway, not all of them are the same because the girls are nice and especially Natalie who always received me well and served me super well. They prefer to lose a client knowing that it doesn't cost them anything and also the store is not theirs, the company has insurance for those things...

I’m so disappointed. 😒 I purchased a bag for Father’s Day and asked the cashier if she could please wrap it for me. I was told they are not required to wrap nor do they have to. She then called the manager over and he told me the same thing. I understand that you’re not required to, I thought Coach wrap as a courtesy if you told them it was for a gift. Which I purchased a few gifts this pass May for for Mother’s Day without an issue. The manager then took the bag to the back to attempt to wrap it and place it in a box. I could tell when he returned from the back to give it to me that it wasn’t wrapped properly from the tape that wasn’t neatly placed on each side of the box. 🤦🏽‍♀️ What’s the point of taking it to the back without even trying. He just placed the paper around the bag as if it was a blanket that you throw over...

Two weeks ago, I entered the store and there was an issue with pricing, and I spoke to the assistant manager on duty, unable to resolve the situation at that time I asked to escalate it to a manager, which I was provided with the business card and name of the person I needed to speak to. Upon returning to the store after the store manager had agreed to making the situation right I was greeted by the same assistant manager, who is less than friendly, although acknowledged me as a customer immediately Walked away. A store associate who was familiar with me, and obviously the situation didn’t hesitate to help me. Shabass thank you for making it right but your assistance manager helped Your coach location lose a customer and another location...