The Home Depot — Local services in Lone Tree

If I could leave zero stars I would. My husband went to the Lone Tree Home Depot to pick up a new microwave. They didn't have one in the store so we ended up having to order it. We paid $330 + on Feb 1, 2019. The microwave was delivered Friday, Feb 8th. My husband installed the microwave the same day. The microwave would turn on but it wouldn't heat. We tried all the troubleshooting suggestions we could find via the web and youtube before finally calling the store. The woman at Home Depot said we should really give Samsung am opportunity to fix their product and request a repairman come and look at it. For a brand new, never used, right out of the box microwave. So we called Samsung. It took four days for them to call us to schedule the appt. Our appointment was scheduled for Friday, Feb 15th. We were given a window between 10 am and 1 pm. After waiting until 2:30 pm we finally left as we had a family member having surgery that day and needed to get to the hospital. At 2:45 pm the service tech called and said he was on his way. There was no communication prior to this call. He was almost 2 hours beyond the window they gave us. We told him that we were no longer home as they were supposed to be there by 1 pm and that we would just return the microwave. He called back and tried to reschedule us for the following Tuesday. When we returned home from the hospital my husband called Home Depot and explained the situation. We were told we could return the microwave. Upon getting to the store however, it was a much different story. They refused to take the microwave back and told us that we had waited too long. Today has been 16 days since we paid and ordered the microwave, but only 8 days since actually having received it. A new microwave straight out of the box that never worked and took a week for a repair tech to never show up is apparently too long to keep an appliance before returning it. When the manager finally arrived to assist, he made it seem like he was going above and beyond to help us because every appliance is a special order and therefore UNRETURNABLE. They carry several different makes and models of microwave but you can't actually purchase them in store. You have to order them because they don't seem to have what you want available to walk out with. Now I understand why. If you have to special order something you can't return it. Something we were never told, or we definitely would have purchased the microwave from a retailer that didn't have such a policy. We were eventually able to get our money back after a call to Samsung and Corporate, but I wouldn't count on this. Purchase at your own risk. I will never purchase any type of appliance from Home Depot in the future and will most like discontinue shopping with them all together. When someone purchases a new item it should go without saying that the item will actually work. If by chance there is a problem, the customer shouldn't have to jump through hoops just to get what they paid for or a refund...

I processed a larger order this morning through this home depot and was verbally assulted by a young man at the returns counter named Michael.

Visibly distraught by having to ring up five carts worth of merchandise, sabrina the young lady who was forced to deal with me began to ring me up. I entered my pro rewards and asked the young lady if I could enter the po name for the job now or if I had to wait until the order was processed. Interrupting me; the youngman at the counter next to Sabrina interjected louder than nessasary, "sir you can wait until she's done with all of that and then we can enter that".

Having to Relocate my truck out front and wanting to know the variation of procedure in this, I proceeded in asking my question again, and so asked the young lady if that must be the way it had to go, or if that was procedure and this step could be done at the beginning.

Without missing a beat, young Michael verbally assulted me again repeating his interruption even louder.

I called in the m.o.d. -Adam and apprised him of the situation. I asked him if we could call the young man outside and away from other ears to address his semi violent behavior and when my request was granted young Michael blamed his actions on me saying the young lady was struggling in checking me out and he was "defending her" because, "I was up in her face"..

Don't you just hate it when they find a polite way to make you jump and you find your skin crawl when you have to ask somebody a question...?

Shame on you Michael. When you have the nerve to treat a customer like that at least own it when they call you on it, man. You threw me under that buss and treated me like that to me to score brownie points youngster and you only made yourself out to be the fool.

Cudos to: Adam, m.o.d, John in electrical big help to me man.., Sabrina in returns: for having the fortitude and grace to do something that is difficult with good attitude and Paul in returns for having to re ring me up for the bid room and nick for helping an old guy with sciatica load up.. All work well done.

And shame on you Michael you do your very good store a very...

If there a choice of no star. I will be happy to choose that no star. Why? Because it was a horrible customer service they had. I know that everything is being so hard right now for appliances, so I made an order two months before my house closing. They promised me that they will have a hold at the warehouse, which they won’t sell it to anyone else. I made a call to double check with my delivery day two weeks ago, they still saying that it will be delivered on the date I wanted. Today, 12/16they called me saying that it going to be delivered on 1/6. So, I called the 18666 number, they transferred me to the local store, which is this location here. I ask the lady. She asked me for my order number, I gave it to her. And she said let me see what I can do. Then she hang up on me!!!! Without saying anything!!!! Nothing said!!!! I called back to the 18666 number again to double check which one is coming late. They told me. And I ask to transfer me back to the local store. Someone answered, I ask to talk with the manager. They put me on hold. And said he will be right back, cuz he’s with a customer. So, I waited. For 30mins later. He came back. Told me, I can’t really hear you. He’s like may I have your order number. I gave home the order number, and looking at something that’s totally different. I told him, but kept talking over me. And when I ask him about the situation, all he did was it’s Lg won’t sent it to me. All that none useful information. I told him, I bought the order through you guys, not Lg. He’s yes, but we have to communicate with Lg. It’s just back and forth about what he told me. Then, the next thing is, he start talking over me. That’s when I got upset, and ask for a manger. He just hang up on me like, I don’t care about your problem. I felt like, they are a big company, and they don’t care about you, and your not the only customer. I just don’t like this feeling. I made thousands dollar of purchase. It’s not a small amount. I just don’t like how could they hang up the phone like that? I don’t give bad reviews at all, but this time, just made...