La Dolce Vita Spa — Local services in Long Beach

I went here yesterday for a massage and scrub with my sister. We were pretty disappointed. The massage was pretty subpar and the massage therapists didn’t even introduce themselves to us. The girl who did my sister left the room multiple times, was checking her phone during the service, and didn’t turn the ringer off. She wouldn’t stop talking and asked some pretty invasive and sometimes offensive questions, such as insisting that my sister (who is only 4 years older than me) was actually my mother. She also asked as twice how we were going to pay while still in the session. For some reason, they wiped the lotion off of our bodies when they were done, and in my case, my feet got avoided altogether in the massage and the scrub. My sister complained that the sugar scrub got in between her buttcheeks because the woman got far too close. Afterwards, the girl herself who did the massage came up to us and directly asked for us to leave a tip. If I hadn’t felt pressured, I wouldn’t have done it at all. I was really disappointed by our experience because of all the positive reviews, it wasn’t worth the $300 price tag and I would probably never step foot...

BE CAREFUL LADIES AND LEAVE ALL YOUR JEWELRY AT HOME IF YOU PLAN TO GO TO LA DOLCE VITA SPA.

La Dolce Vita Spa massage therapist removed my Tiffany's heart necklace in the middle of my massage and never returned it to me. When the masseuse removed my necklace, I requested it be placed in my purse at the end of the table, but instead she placed in on a table in the room. I called that evening and left a message. The following day it took multiple (5+) attempts to get someone to pick up the phone. They took my information down and said they would call me back after looking into it. That was Sunday and I never received a call back. I finally got someone on the line Tuesday morning to ask about the necklace and they still had not found it. They promised that they would look for it and professed that nothing like this had ever happened before. Not only was the customer service lacking, especially when it came to the phone, but my necklace was stolen while in their place of business. I continue to have difficulty getting someone on the phone to discuss how to proceed with...

August 17, 2015 I had purchased a couples massage for $185. I had a family emergency, so I had missed my scheduled appointment. So I called and spoke to one of their representatives and they stated that I could have it refunded. I assumed that they would take care of it since thats what they stated.

That day never happened. I've emailed them directly and thru their website. They still haven't refunded my money ever nor responded to any email. In fact, all I wanted to do (prior to this review) was schedule what I had originally paid for. Instead, they decided to keep my $185 of my hard earned money. Think long and hard before booking with this place in case you are worried with any scheduling conflicts.

Funny thing is, this isn't my first time with them...the first experience was great and every worker was very friendly and I tipped very generously. They just need to refund my money...