Courtyard by Marriott Long Beach Downtown — Hotel in Long Beach

I would of given a 3 star but after the rude, and disappointing conversation with the morning manager, it is now a 1 star. I recommend staying at Westin Hotel with my family, we had stayed there a few weeks ago and it was great. This time around we decided on Courtyard Marriott, we liked what they had to offer and price based on what we saw online. We spent 3nights and 4days here, it was alright, by day 2 we regretted booking here but checking out and going somewhere else was too much of a hassel since we had our 2 kids with us. The night before checking out we asked the night manager about checking out late, she said we can but we would need to call in the morning to let morning manager know. Well, I based my day off with my kids by what the night manager said, this morning while we were heading out for breakfast I asked about having a late check out. I was quickly denied it because of short staffing, and need to check out at 2pm, but when I repeated the time back to her she said no, 12pm, which was really frustrating because both managers weren't on the same page and didn't even give the correct time, although, it is totally understandable of short staff, but also understand this...I based my day off with my kids of getting up and getting breakfast and such, now I had less tham 2 hours to do this. LESS THAN 2HOURS to get a 4year old and 1year old, fed, changed and packed to get out the door. They don't offer complimentary breakfast so also adding in the time to leave to get food, is also added in. I could of just packed everything and gotten us ready for the day and then head out to leave, though remember I have 2 kids with me who are hungry NOW. I based my time off of what they told me and such, I don't wish to stay somewhere I can't rely on the staff and what they inform me about our stay, especially with having 2 kids. Westin hotel we will be staying with you from here on. Courtyard Marriott doesn't reassure if the rooms have been clean or sanitized, housekeeping doesn't come at all, I had to take all of our trash from our room, TWICE. And having kids, it was a lot so the importance with that seemed belittled, since we did stay 3nights and 4days, and no complimentary breakfast, not even to go for us to eat it in our room at least. The hallway smelled like Marijuana all 4 days when smoking "wasn't" allowed and I gotten 2 spider bites, I didn't get them when I was out nor did we leave the sliding door open in our room. I got them over night, as well as both my kids got a spider bite. It was a really frustrating weekend when we spent time...

It was one of the worst hotel stays in my life. I stayed at Courtyard Long Beach Downtown for one night with my sister. We were given a double bed room on 6th floor facing the pool area. At first, we were pretty happy that the room was recently renovated, clean and pretty spacious. However, we didn't know what was coming after. We noticed a noise coming from the next room but thought it was just a temporary thing or maybe just a house keeping. As we were tired traveling and driving, we decided to take nap but the noise didn't stop. I fell asleep for a while but woke up from a very loud noise and was shocked to see somebody was on our balcony. Apparently, he was working on the hotel exterior renovation but I didn't know about it because I was never informed at the check in counter that there would be someone working on the exterior of the hotel nor that they would be doing it on the balcony of my room! We had a sheer curtain on our room but we weren't wearing much since it was super hot and were just so shockingly surprised to see some guy on our balcony!!! I was very disappointed by the hotel staff that no one notified me about the renovation going on on the hotel, and although when I asked the hotel front staff about this later, they just repeatedly told me it was written on the website. OK, the hotel website note says "Minimal disruption to guests is expected..." but this was definitely not minimal disruption. Instead of just painting the exterior, they were scraping the whole exterior which made an extremely loud noise and the debris and dust from this work were falling like snow on the pool side of the hotel so much that the pool had to be closed. Plus, I thought they were probably done after a day but this continued the next morning until we checked out. From the early morning, they were still working on my balcony which made us extremely uncomfortable. I just never understood why we were given the room where they were scheduled to do the exterior renovation at that day. The hotel didn't seem like fully booked at all and there were plenty of other rooms that are not being impacted by the exterior renovation. I strongly think the check-in staff should notify people for sure that there would be some exterior renovation going on at this hotel when they check in and additionally, the staff should avoid to assign customers to the rooms directly affected by this renovation. This noise is just unbearable and I don't want to see someone intruding...

The lobby is cheery bright and welcoming and offers coffee (but not all day). The music in the lobby (and restaurant) is narrowly appealing childish and abrasive pop crap. Why not something with a broader appeal like light jazz, bebop or bossa nova? Even light classical chamber music would be supportive and pleasant. As pleasant looking as the lobby is, I did not wish to sit in it.

The first room (210) in which we stayed overlooks an alley, where we were subjected in the afternoon to heavy and not always pleasant (burnt meat smelling) cooking smoke from a nearby kitchen and it also was above the area where the neighboring kitchen staff went to smoke.

The second room (203) overlooked the pool and was flooded with daylight as well as continual lighting of the pool area. IN the afternoon and into the evening, children shrieked with delight as they do at pools.

The walls in room 203 exhibited substantial staining from presumably am adjacent bathroom. Our shower (a roll in) had a too short shower curtain which left the entire bathroom floor puddling. A better design would help here.

Counter staff was pleasant; cleaning staff were exceptionally friendly and helpful. Front desk did not pick up phone when calls to it were made from the rooms.

The in house restaurant is an underused facility. Perhaps becasue it sits at the end of a dimly lit hall, perhaps competition from the street is fierce - hard to say. Very nice place to sit, especially on the two legged outside deck that sits over two feet above the street level. An ample sidewalk passes by and the deck overlooks a very pretty street scape with palms rising above pastel painted low buildings across the street. The music in the restaurant sucks (corporately selected I am told) - I already said this but it really detracts for what I think is a winning spot. The food is reasonably priced and is very nicely prepared but there are not many items or variations on the menu. Wait staff are very nice. The access from the street is very understated and almost feels like one may be sneaking in. In fact it was locked without signage often forcing the unsuspecting to scale steps to fail an attempt and need to figure out they needed to walk around the block to the lobby entrance which is unremarkably situated in a driveway. Better presentation (coordination) for both entries could be made. While the street based seating of other restaurants nearby thrived nightly, our hotel...