Brookstone — Local services in Los Angeles

We bought a neck pillow at the brook stone 15 min prior to our flight. We found out that we didn’t need it and went to return it. Ok bare in mind: 15min. The manager Nathaniel would not let return the product bc it’s a personal item. The receipt itself says if you are not satisfactory with our product feel free to return or exchange within 30 days. It’s been 15min. If it is in your policy why isn’t it on the receipt? The manager Nathaniel then led us to the cashier counter to look at their non-refundable and final sales policy. Who reads that subtle, tainted white colored piece of paper under so much stress when you are at the airport? Customers usually uses the receipt as our proof of purchase and as a standard for any company’s return policy. I have never felt so unsatisfied at a brook stone. Usually the people are very helpful and willing to provide excellent customer care and especially be able to understand...

I stopped by this store when I was waiting for my flight. I put down my phones (One for work one for personal) while I tried on something and then walked away. 30 minutes later I realized my phones were missing but didnt know where I left them. I went to TSA and they called the phone. Tai the manager on duty at Brookstone answered the phone and introduced himself. He kept my phones safe while I went to get them. He saved me over $1,000. Thank you for your honesty and...

This is an excellent location to pick up anything you forgot for your trip or to grab inbound on your way through the airport. They have headsets, accessories, backup batteries, dongles, cords to convert to headset, electronics, travel pillows and much much more. More. The employees are very knowledgeable about their products and extremely helpful. This particular store is located in terminal 1 between the...