Qwench Juice Bar — Restaurant in Los Angeles

It was a foggy morning and the sunlight was struggling to break through. The woman ahead of me had been waiting a long time for an order she placed online. When she asked the two employees about it, they acted very inconvenienced and didn’t offer any apology for missing the order that she had submitted online quite a while ago. The young lady who was making the smoothies then begrudgingly slapped on gloves and made it, and both the customer and I could tell that it was made without love. We didn’t verbally confirm that agreement but I could feel that she knew that I knew that she knew.

When it was my turn to order, I asked what I thought was a really simple question. If only I’d known how wrong I was. ‘Can I substitute strawberries for the açaí in a smoothie?’ After staring at me like I was a real-life idiot, he then asked me to repeat the question and stared at me for so long that I thought I either had something in my teeth or was the most beautiful creature he’d ever laid his eyes on, hence his inability to find the words to answer my question. But then, he repeated it back to me like I’d just asked if they could hand-feed the smoothie to me, and then annoyedly asked his coworker ‘she wants to substitute the açaí with strawberries, can she do that?’ Then the OTHER coworker stared at me like I was a real-life idiot and so I repeated ‘I’m just asking if it’s possible to swap out the açaí for strawberries.’ She then repeated the question back to me like I had asked if they could make me a smoothie made with real liquid gold and the blood of a wolf cub and I finally said ‘This isn’t a difficult question, can you leave out the açaí and put strawberries in, instead?’ After a dramatic beat that would have had me on the edge of my seat if I’d been sitting, she mumbled ‘sure’ and rolled her eyes so hard that they popped out and landed on the floor, and then she walked away. How she could see where she was going without her eyeballs in her head, I’ll never know. I then dropped the mic with a real cold ‘nevermind’ and left, just as the sun broke through the fog. Don’t leave two children in charge of running a food establishment, I think it’s illegal and also, her eyes on the floor have to be a health...

If I could I'd give them a zero for customer service. Scheduled for an early flight at 7am. This is my first time trying this place and never again (at least at that location). Be aware, there is only one cashier and one worker. The person who served us was Tytiana. Not sure what the cashiers name was but she was ok (better than Tytiana in communicating). I ordered a Turmeric brew because it sounded interesting since it only entailed 4 ingredients (turmeric, ginger, apple and carrot juice). Cashier first asked Tytiana if they had turmeric to make the juice in which Tytiana said yes. However, Tytiana didn't seem too happy being there and took her sweet time (slower than a sloth). Waited 15 minutes only for Tytiana to mention she didn't have carrots and apples ( which are 2/4 ingredients needed to make the juice). Line started piling up, and Tytiana just continued to press the ginger and the turmeric without saying anything. After Tytiana finishes pressing the turmeric and ginger, slightly turns around and says so what do you want in it? I told her I don't know what else you can do to substitute since it is my first time trying this place. Tytiana turns and looks at cashier. Cashier woman started to get sarcastic since the line is piling up and tells me what do you want in your juice since they don't have apple or carrots, I shrug my shoulders and said I don't know. The cashier had the audacity to tell me "I don't know doesn't say anything you want". I finally told her I don't know what you can add since I ordered a turmeric brew and this is my FIRST TIME trying this place. Finally, the cashier states, you can add anything. So I asked if they had orange juice and just told them to add orange juice and left. Paid over $20 for poor customer service and a drink they didn't have ingredients to. Plus the drink was horrible like their service. Will not come back. I work in a job where customer service is number one in representing the place you work. Despite how your day is going, be happy you have a job. Also know, you contribute to a person's day, making it a good one or a bad one. So, if you want a place with poor customer service and attitude, this is the...

The time I almost spent $20 for a smoothie. Wow I wish I would have read reviews first I might have not purchased. So this note is to the owner of Qwench. Your products are too expensive even for LA terms and here is my advice to you to cut cost and to stop passing off your fees to the customer. Less staff you all are not busy like Coffee Bean across from you so 2 people can man the station besides one of your staff ladies was busy gossiping about her life issues to her other con worker rather then assist me or customer behind me. Literally had a minute long gossip convo in front of me instead of asking if I needed help so there you go that’s almost $200 a day saved After my smoothie was made she poured into cup which they said was large but it’s really a medium at other places and after pouring there was about 25% of smoothie left in mixer which was just thrown out. So either give me entirety in mixer in a real large cup so I atleast feel kinda better about spending $20 or find out the right proportions to ensure that so much wasted materials does not occur every order There is another $200-$400 saved a day

If you do this you will not have to charge a additional $2 concession fee to a smoothie drink that is already high at $15 And when you ask what a concession fee is there is a 1 sheeter for you to read and it complaining and crying explaining the fee is just a random fee added because California living prices are high. Sir or ma’am nobody told you to open a business let alone a business in California or even the airport this was your decision so why don’t you find better ways to run your business so that you can cut and save costs and not have people like me upset I paid so much for a regular average non exotic ingredients smoothie. If i in one visit figured out why your business is wasting and losing so much money how come you can’t. I will never buy from here again. You all don’t even have your own branded cups your using Wetzels Pretzel cups for your smoothies Smdh never again if your reading this you...