Capsule Parfumerie — Local services in Los Angeles

This has to be one of my most pleasant customer service experiences ever! For a long time my wife had been telling me about this fragrance that is only available online but had been on the rise in terms of popularity. Fast forward to her birthday, I surprise her by ordering the fragrance but no express shipping was offered at the time and I didnt want to take the chance of the package arriving late. I took a shot in the dark by writing in the special notes section of my online order and requested my shipping be upgraded and that I am billed whenever possible also mentioning my fears of the order not arriving in time. Not a day later I receive an email from co founder Mike S. who unbelievably replied to me personally and generously upgraded my shipping at no cost! This company truly values its customers and creates great fragrances, it doesn’t get much...

I’m very impressed with their hands on customer service. An order of mine was missing, one of the owners contacted me and arranged for me to pick up the perfume at the shop. This literally blew my mind and made me even more supportive of their wonderful fragrances! Fiele Santalum is incredible, so is Cedrus and the list goes on. Their brand is thus far one of my favorites. I want to see them grow more than le labo. The quality of their fragrances is clearly top notch and so is their product packaging. I truly love this brand and will keep buying from them and spread the word. Thank you so much for the...

We accidentally stumbled into this store on a short trip to LA and it was absolutely the highlight. We love niche perfumes but this was on a whole other level. This perfumerie is truly deserving of all its accolades. I only wish we had found out about it sooner. We spent a long time smelling every single fragrance with the help of Tanisha. She was very patient and knowledgeable and made it a wonderful experience. We bought a sample set and will be ordering...