Chase Bank — Local services in Los Angeles

After reading the Google reviews, I had trepidations about going to this branch. First, the bad news: the ATMs outside are worthless and when they're broken, it'd be nice if the branch would post signage instead of making customers pull out their hair.

The rest, though, was very, very good. They have a fantastic guy who directs you to the right place (i.e. the inside ATMs) and, when it turns out that it's been so long since you've used your PIN that you no longer remember it, he hooks you up with an associate to help you (and tell you about your pre-approval credit card).

Best of all: no waiting in line! I was there on a Friday at around 11AM and they had more than sufficient tellers and I was finished in less than a minute. I'm sure it gets busier sometimes --but a Friday close to noon is generally pretty busy--but for me it was absolutely no issue. Special hat tip to the "floor manager" (my title for him) who assists customers. When I heard him interacting with other folks, he was equally super patient and helpful. Give...

Horrible bank and there ATMs although there inside the bank take your money I went in to take money out of there ATMs inside thinking that's the best thing to do and the dam machine said that I didn't have appropriate funds 😔 but I did and when I cancelled the transaction it still took my money from my account I asked for help from an assistant there were 3 of them all together talking and they couldn't even help me and keep asking me questions about the machine that I didn't even know I had so much anger for the machine taking my money but not receiving it physically plus the ATM didn't give me a receipt or say anything else all they said was oh the ATM might have a glitch u have to call and file a claim that's all u can do I think chase is getting to be a horrible bank due to there ATMs and people having so many issues...

I received an email promotion from Chase and went to the nearest location to set up a merchant account. The promo said if I set up a merchant account I’d get $300 so since I’m a business owner I went to create the account and collect.

After waiting an hour I tell the rep who is assigned to help me exactly what I need. She refers me to get a phone call from someone and says she can’t help me. What? Why would a Chase employee not be able to help me in branch?

Absurd.

Then I asked if I could check my prequalified credit card offers and the representative said she couldn’t help me. She brought me out of her desk back to the front and told me I’d have to sign in and wait again.

So I wasted half my afternoon to be helped with...